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- Tasks: Provide first-line support for client queries and troubleshoot technical issues.
- Company: Join a dynamic team at a leading IT support company in Leeds.
- Benefits: Enjoy a friendly work environment, team activities, and real growth opportunities.
- Why this job: Gain hands-on experience with a high-profile client and learn from senior engineers.
- Qualifications: Must have some technical support experience and a good grasp of Windows environments.
- Other info: Interviews are happening in July/August, so don’t miss out!
The predicted salary is between 28800 - 43200 £ per year.
Ready to get your foot in the IT door and actually do the job, not just reboot routers all day? We’re looking for a Junior Technical Support Engineer to join the growing team at our clients head office in Leeds. You’ll primarily support a high-profile client, with a mix of remote and on-site work across Leeds and Manchester. This role is perfect for someone who’s got a solid foundation in IT support, is hands-on, and most importantly, wants to bring ideas and improvements to the table. This is a great step up into a business where learning is part of the job and the potential to grow is very real.
What You’ll Be Doing
- First-line support for client queries (remote and on-site)
- Managing user accounts (starters/leavers), email groups, folder/sharepoint permissions
- Troubleshooting hardware/software and basic network issues
- Ticket management and escalation when needed
- Assisting in regular site visits and on-site fixes (when remote support just won’t cut it)
- Helping out with broader internal support
- Liaising with internal teams and client staff to keep things ticking
Must-Haves
- Some hands-on experience in a technical support role
- Good grasp of Windows environments (SharePoint, Outlook, folder structures, etc.)
- Confident with basic Active Directory and Office 365 tasks
- Naturally organised and able to prioritise your own workload
- Full UK Driving License + Own Transport
- Solid communicator
- Any MSP or multi-client experience
Why You’ll Love It Here
- Proper experience with a big-name client
- Learn from senior engineers and grow with the business
- Friendly team with people who get stuff done
- Lot's of team focused activities, in work as well as out of work.
- Long-term opportunity for progression into senior support, projects, or team leadership
Sound like your kind of challenge? Let’s talk. Interviews happening in July/August.
Technical Support Engineer employer: Optimise by Recruitment
Contact Detail:
Optimise by Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows environments, SharePoint, and Office 365. Being able to discuss your hands-on experience with these tools during your interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare to demonstrate your troubleshooting skills. Think of examples where you've successfully resolved technical issues in the past, as this will highlight your problem-solving abilities and reassure us that you can handle client queries effectively.
✨Tip Number 3
Show your enthusiasm for learning and growth. We value candidates who are eager to bring new ideas to the table, so be ready to discuss how you plan to develop your skills further and contribute to our team.
✨Tip Number 4
Since this role involves liaising with both internal teams and clients, practice your communication skills. Be prepared to share examples of how you've effectively communicated technical information to non-technical users in the past.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support roles. Emphasise your familiarity with Windows environments, Active Directory, and Office 365, as these are key requirements for the position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your hands-on approach and problem-solving skills, particularly in managing user accounts and troubleshooting.
Showcase Communication Skills: Since the role involves liaising with clients and internal teams, highlight any previous experience where you effectively communicated technical information to non-technical users. This will show your ability to bridge the gap between tech and client needs.
Prepare for Potential Questions: Think about common technical support scenarios and how you would handle them. Be ready to discuss your troubleshooting process and any past experiences where you improved a system or process, as this aligns with the company's focus on bringing ideas to the table.
How to prepare for a job interview at Optimise by Recruitment
✨Show Your Technical Skills
Make sure to highlight your hands-on experience in technical support during the interview. Be prepared to discuss specific scenarios where you successfully troubleshot hardware or software issues, as this will demonstrate your capability to handle the role effectively.
✨Familiarise Yourself with Key Tools
Since the role involves working with Windows environments, Active Directory, and Office 365, brush up on these tools before the interview. Being able to speak confidently about your experience with them will impress the interviewers and show that you're ready to hit the ground running.
✨Demonstrate Your Communication Skills
As a Technical Support Engineer, you'll need to liaise with both clients and internal teams. Practice explaining technical concepts in simple terms, as this will showcase your ability to communicate effectively and ensure that everyone is on the same page.
✨Express Your Willingness to Learn
This position offers great opportunities for growth, so make sure to convey your eagerness to learn from senior engineers and take on new challenges. Discuss any past experiences where you've actively sought out learning opportunities or improvements in your work.
