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- Tasks: Ensure passenger safety and satisfaction while conducting security checks.
- Company: Join Optime Group, a respected leader in security services for Southwestern Rail.
- Benefits: Enjoy flexible shifts, free transport, weekly pay, and potential temp-to-perm opportunities.
- Why this job: Be part of a dynamic team ensuring safety for millions while enhancing your customer service skills.
- Qualifications: Must have a valid SIA licence and experience in security or customer service.
- Other info: Shifts available day or night, with a minimum of 8 hours per shift.
Recruitment experts Optime are searching for experienced Security Officers to join a well-respected and successful client tasked with supporting security contracts across Southwestern Rail.
Are you ready to undertake a 1st class journey that combines your passion for security with exceptional customer service skills? Look no further! It’s a thrilling career where you will play a crucial role in ensuring the safety and satisfaction of millions of passengers.
Please note:
- A Valid SIA is required for this role.
- You will need to apply for a basic DBS to start this role.
What’s on Offer:
- Day or Night shifts available full time.
- A significant amount of Adhoc work is available across the SWR network.
- Free transport provided across the Southwestern Rail Network for all of your shifts at any station.
- Rate of pay: £13.10 per hour.
- Night shift Example: 18:00 – 06:00 or 22:00 – 06:00.
- Day Shift Example: 06:00 – 18:00 or 06:00 – 14:00.
- Shifts are a minimum of 8 hours.
- Part time, Casual/ad hoc and Full-time roles.
- Weekly Pay (every Friday).
- Temp to Perm (performance-based).
Responsibilities:
- Conduct thorough security walks, to detect prohibited items and potential threats.
- Locate placed Network rail tags to demonstrate a secured station walk has been completed.
- Engage in constant vigilance and stay up to date with the latest security procedures and regulations, always ensuring compliance.
- Provide exceptional customer service by assisting passengers with their queries, offering guidance, and creating a welcoming and stress-free environment.
- Communicate and collaborate effectively with rail staff, and other security personnel to maintain a cohesive and efficient operation.
- Handle security incidents and emergency situations with professionalism, remaining calm under pressure and taking appropriate actions to ensure the safety of all.
- Assist with the implementation of crowd control measures during busy periods, maintaining order and ensuring a smooth flow of passengers.
Requirements:
- You must hold a valid SIA licence.
- A positive, customer-centric attitude with a genuine desire to create a pleasant experience for all airport visitors.
- Excellent communication and interpersonal skills, with the ability to remain calm and aid in stressful situations.
- Experience in a security or customer service role, preferably in an airport or similar environment.
- Strong observational skills and attention to detail to effectively identify potential security risks.
- Ability to adapt quickly to changing situations and adhere to strict security protocols.
- Physically fit and able to stand for extended periods and perform routine security tasks.
- Willingness to work flexible schedules, including weekends.
- Must be over 18.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.
Security Officer - Southwestern Rail employer: Optime Group
Contact Detail:
Optime Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer - Southwestern Rail
✨Tip Number 1
Familiarise yourself with the specific security protocols and regulations relevant to the rail industry. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former security officers in the rail sector. They can provide valuable insights into the job and may even refer you to opportunities within their organisation.
✨Tip Number 3
Prepare for situational questions during the interview by thinking of examples from your past experiences where you successfully handled security incidents or provided excellent customer service.
✨Tip Number 4
Showcase your flexibility and willingness to work various shifts, including nights and weekends. This is crucial in the rail industry, and highlighting your availability can set you apart from other candidates.
We think you need these skills to ace Security Officer - Southwestern Rail
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Security Officer at Southwestern Rail. Familiarise yourself with the job description and requirements, especially the need for a valid SIA licence and customer service skills.
Tailor Your CV: Customise your CV to highlight relevant experience in security or customer service roles. Emphasise your communication skills, ability to handle stressful situations, and any previous experience in similar environments.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for security and customer service. Mention specific examples from your past experiences that demonstrate your suitability for the role and your commitment to ensuring passenger safety.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a security role.
How to prepare for a job interview at Optime Group
✨Showcase Your SIA Licence
Make sure to bring your valid SIA licence to the interview. This is a crucial requirement for the role, and demonstrating that you have it will show your commitment and readiness for the position.
✨Emphasise Customer Service Skills
Since this role involves interacting with passengers, highlight your customer service experience. Share specific examples of how you've handled queries or resolved issues in previous roles to demonstrate your ability to create a welcoming environment.
✨Prepare for Scenario Questions
Expect questions about how you would handle security incidents or emergency situations. Prepare by thinking through past experiences where you remained calm under pressure and took appropriate actions to ensure safety.
✨Demonstrate Your Observational Skills
Be ready to discuss how you identify potential security risks. You might be asked to describe a situation where your attention to detail made a difference, so think of relevant examples to share during the interview.