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- Tasks: Oversee daily operations at Luton Airport, ensuring top-notch service and safety standards.
- Company: Join a prestigious team at Luton Airport with Optime Group.
- Benefits: Enjoy 5.6 weeks annual leave, lifestyle perks, and health support.
- Why this job: Make a real impact in a dynamic airport environment while developing your leadership skills.
- Qualifications: Experience in team management and strong IT skills required.
- Other info: Flexible shift patterns and excellent career progression opportunities await you.
The predicted salary is between 37440 - 46656 £ per year.
Are you looking for a new and exciting role? Optime Group are looking for a best in class duty manager to join one of our prestigious clients based at Luton Airport. Playing a crucial role where you will be responsible for overseeing daily operational activities to ensure that service levels are not only met but exceeded. You will support and coordinate the PRM operation, monitor staffing levels and ensure the highest standards of health & safety while delivering excellent service to passengers requiring special assistance.
Permanent Full-Time role
Location: London Luton Airport
Hours: 4 on 4 off shift pattern working 06.00-18.00/18.00-06.00
Pay: £18.01 hourly rate
About the Role:
- Ensure that all Airport Authority Service Level Agreements (SLAs) are consistently met and maintained.
- Take appropriate action where service and operational standards are not being met.
- Support, guide, and lead the team to ensure smooth operation of PRM services.
- Engage with airlines proactively in the event of service failures or significant events.
- Maintain compliance with Health & Safety Executive (HSE), Department for Transport (DfT), and Luton Airport Limited (LAL) regulations and operational procedures.
- Maintain effective customer contact, providing reports on service delivery and resolving any issues promptly.
- Implement and track key performance indicators (KPIs) for direct reports.
- Oversee the rostering of staff, ensuring adequate coverage and managing absences effectively.
Why Join Us?
- Annual leave entitlement of 5.6 weeks.
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists, access to an Online GP for you and your dependents.
- Financial support, discounts on hundreds of retail sites, Cycle to Work scheme.
What we are looking for:
- Good IT skills, including Microsoft Outlook, Word, and Excel.
- Proven experience managing/supervising teams in an operational environment.
- Ability to work effectively under pressure and respond quickly in emergencies.
- Good verbal and written communication skills, with the ability to produce reports when required.
- Good leadership and people management skills, with the ability to inspire and motivate a team.
- Ability to work collaboratively as part of a team.
- Ability to handle customer interactions calmly and professionally.
- Full UK driving license (preferred).
Interested? Apply now and let your career take off!
Duty Manager - Luton Airport (Hiring Immediately) employer: Optime Group
Contact Detail:
Optime Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Luton Airport (Hiring Immediately)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Luton Airport. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Understand their values and how they operate, especially around health & safety and customer service. This will show you’re genuinely interested!
✨Tip Number 3
Practice your leadership skills! Think of examples where you've successfully managed a team or resolved conflicts. Being able to share these stories will highlight your suitability for the Duty Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Duty Manager - Luton Airport (Hiring Immediately)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your experience in managing teams and operational environments, as this will show us you’re the right fit for our needs at Luton Airport.
Showcase Your Skills: Don’t forget to mention your IT skills, especially with Microsoft Office. We want to see how you can use these tools to maintain service levels and manage reports effectively.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your past experiences and how they relate to the responsibilities of the Duty Manager position. We appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Optime Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager at Luton Airport. Familiarise yourself with the key tasks like overseeing operational activities and ensuring service levels are met. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to manage staff effectively and maintain high standards of service.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as service failures or emergencies. Think about your approach to problem-solving and how you would ensure compliance with health and safety regulations. Practising these scenarios can give you an edge in the interview.
✨Engage with the Interviewers
During the interview, don't hesitate to ask questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you gauge if it's the right fit for you. Plus, it gives you a chance to connect with the interviewers on a personal level.