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- Tasks: Assist passengers with check-in and ensure a smooth journey at Luton Airport.
- Company: Join easyJet, a leading airline known for its friendly service.
- Benefits: Earn £13.75 per hour, increasing to £14.55 after 12 months, plus free airport parking.
- Why this job: Be part of the exciting aviation industry and help travellers start their journeys.
- Qualifications: Good communication skills and ability to work on your feet.
- Other info: Flexible shifts with opportunities for training and career growth.
The predicted salary is between 13 - 14 £ per hour.
Aviation Recruitment experts Optime are searching for experienced Check In Agents to join a well-respected and successful client at Luton Airport.
What's on offer:
- Rate of pay: £13.75 per hour, increasing to £14.55 per hour after 12 months.
- Shift Pattern: 6 on 3 off
- Shift hours: Between the hours of 03:00 am & 23:00 pm (You must be fully flexible with the days and hours you can work)
- Hours per week: 20 hours per week
- Weekly Pay (every Friday)
- Temp to Perm (performance-based)
- Free Airport parking.
- Planned Start Date: 9th March 2026 - 20th April 2026
Key Duties:
- Assisting passengers with checking in their luggage using the self-service machines and processing documentation ahead of their travel.
- The role will require you to work on your feet for extended periods of time.
- The role covers all front of house customer service tasks, to ensure a smooth and seamless passenger journey through London Luton Airport.
- Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
- Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
- Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
- Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
- Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
- Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
- There will be opportunities to upskill and complete airside boarding training.
- Full training will be given which involves 4 weeks of classroom-based training.
Shifts:
The Airport is operational 7 days per week and candidates will be working on a 6 on 3 off pattern. You will need to be fully flexible with the days and hours you can work. This could be subject to change!
An example of the shift hours for 20 hours per week (6 on 3 off pattern):
- Day 1: 03:00am to 07:15am
- Day 2: 03:00am to 07:15am
- Day 3: 03:00am to 07:15am
- Day 4: 16:00pm to 20:15pm
- Day 5: 16:00pm to 20:15pm
- Day 6: 16:00pm to 20:15pm
- OFF
- OFF
- OFF
Requirements:
- Good attention to detail.
- Excellent verbal communication skills.
- Must be physically able to work on your feet for long periods of time.
- Ability to work independently and use initiative, while being part of a team.
- Right to Work in the UK.
- Five year fully checkable reference history to be completed prior to your start date.
- Ability to pass Criminal Record Check (CRC).
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.
Check In Agent - Luton Airport - easyJet (Hiring Immediately) employer: Optime Group
Contact Detail:
Optime Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Check In Agent - Luton Airport - easyJet (Hiring Immediately)
✨Tip Number 1
Get to know the company! Research easyJet and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Check In Agent, you'll be interacting with passengers all day. Role-play common scenarios with friends or family to boost your confidence and prepare for any questions they might throw your way.
✨Tip Number 3
Be flexible with your availability! Since the role requires working various shifts, showing that you can adapt to different schedules will make you a more attractive candidate. Highlight this flexibility in your conversations with recruiters.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about landing this job at Luton Airport. Don't miss out on this opportunity!
We think you need these skills to ace Check In Agent - Luton Airport - easyJet (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Check In Agent role. Highlight any relevant experience in customer service or aviation, and don’t forget to mention your flexibility with shifts!
Show Off Your Communication Skills: Since this role involves a lot of interaction with passengers, emphasise your excellent verbal communication skills in your application. We want to see how you can make a passenger's journey smoother!
Be Detail-Oriented: Attention to detail is key for this position. Mention any past experiences where you've had to manage details carefully, especially in high-pressure situations. It’ll show us you’re the right fit!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way to ensure your application gets into our hands quickly!
How to prepare for a job interview at Optime Group
✨Know the Role Inside Out
Before your interview, make sure you understand the key duties of a Check In Agent. Familiarise yourself with tasks like assisting passengers, managing queues, and handling payments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent service in the past. Think of situations where you resolved issues or helped someone in a stressful situation. This will demonstrate your ability to handle the demands of the job.
✨Be Flexible and Ready for Anything
The job requires flexibility with shifts, so be prepared to discuss your availability. Highlight your willingness to adapt to changing schedules and your ability to work under pressure, especially during peak travel times. This shows that you’re a team player who can handle the fast-paced airport environment.
✨Dress the Part
First impressions matter! Dress smartly for your interview to reflect the professional standards of the aviation industry. A neat appearance not only shows respect for the interviewers but also indicates that you understand the importance of personal presentation in customer service roles.