Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist passengers with check-in and ensure a smooth travel experience at Luton Airport.
- Company: Join a respected aviation recruitment expert, Optime, at a bustling airport.
- Benefits: Earn £13.75 per hour, increasing to £14.55 after 12 months, plus free airport parking.
- Why this job: Be part of the exciting aviation industry and help travellers on their journeys.
- Qualifications: Strong communication skills and attention to detail required; must be physically fit.
- Other info: Flexible shifts with opportunities for training and career growth.
The predicted salary is between 13 - 14 £ per hour.
Aviation Recruitment experts Optime are searching for experienced Check In Agents to join a well-respected and successful client at Luton Airport.
What's on offer:
- Rate of pay: £13.75 per hour, increasing to £14.55 per hour after 12 months.
- Shift Pattern: 6 on 3 off
- Shift hours: Between the hours of 03:00 am & 23:00 pm (You must be fully flexible with the days and hours you can work)
- Hours per week: 20 hours per week
- Weekly Pay (every Friday)
- Temp to Perm (performance-based)
- Free Airport parking.
- Planned Start Date: 9th March 2026 / 20th April 2026
Key Duties:
- Assisting passengers with checking in their luggage using the self-service machines and processing documentation ahead of their travel.
- The role will require you to work on your feet for extended periods of time.
- This is due to check-in areas being predominantly self-service.
- The role covers all front of house customer service tasks, to ensure a smooth and seamless passenger journey through London Luton Airport.
- Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
- Check passengers' travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
- Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
- Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
- Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
- Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
- There will be opportunities to upskill and complete airside boarding training.
- Full training will be given which involves 4 weeks of classroom-based training.
Shifts:
The Airport is operational 7 days per week and candidates will be working on a 6 on 3 off pattern. You will need to be fully flexible with the days and hours you can work. This could be subject to change.
An example of the shift hours for 20 hours per week (6 on 3 off pattern):
- Day 1: 03:00am to 07:15am
- Day 2: 03:00am to 07:15am
- Day 3: 03:00am to 07:15am
- Day 4: 16:00pm to 20:15pm
- Day 5: 16:00pm to 20:15pm
- Day 6: 16:00pm to 20:15pm
Requirements:
- Good attention to detail.
- Excellent verbal communication skills.
- Must be physically able to work on your feet for long periods of time.
- Ability to work independently and use initiative, while being part of a team.
- Right to Work in the UK.
- Five year fully checkable reference history to be completed prior to your start date.
- Ability to pass Criminal Record Check (CRC).
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply.
Optime Group is acting as an Employment Business in relation to this vacancy.
Check In Agent in Luton employer: Optime Group
Contact Detail:
Optime Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Check In Agent in Luton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. It’s all about making that personal connection, so don’t be shy!
✨Tip Number 2
Practice your customer service skills! As a Check In Agent, you'll be dealing with passengers all day. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be flexible with your availability! Since the role requires working various shifts, showing that you can adapt will make you stand out. Highlight your flexibility in interviews.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly can give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Check In Agent in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Check In Agent role. Use keywords from the job description to show we’re a great fit for each other!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, let your verbal communication skills shine through in your application. A friendly tone can go a long way in making a good impression!
Be Flexible: Emphasise your flexibility with shifts in your application. We need someone who can adapt to the 6 on 3 off pattern, so make it clear you’re ready to roll with the hours!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Optime Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Check In Agent role. Familiarise yourself with the key duties like assisting passengers, managing queues, and handling documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you resolved issues or helped customers feel at ease, especially in high-pressure environments like airports.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach to shifts and teamwork. Be ready to discuss your availability and how you can adapt to changing schedules. Highlight any previous experiences where you worked well in a team or adapted to new challenges.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview, such as how you'd handle a flight delay or a difficult passenger. Practice your responses to these types of questions, focusing on staying calm and providing solutions, which are crucial in the aviation industry.
