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- Tasks: Help travellers check in smoothly and provide exceptional customer service at the airport.
- Company: Join a vibrant team at EasyJet, known for its friendly atmosphere.
- Benefits: Earn £12.65 per hour with 25 hours a week and ongoing training opportunities.
- Why this job: Be the friendly face that makes travel easier and more enjoyable for passengers.
- Qualifications: Must have a valid passport or UK ID and be proactive in a fast-paced environment.
- Other info: Enjoy flexible shifts with a 5 on 3 off pattern and potential for permanent placement.
Become a valued member of our vibrant airport customer service team that is dedicated to delivering exceptional customer service to travellers at Liverpool John Lennon Airport! As a Check‑In Agent, you will be the friendly face that greets passengers, helping to make their check‑in experience seamless and enjoyable, all while adhering to our airline and airport service guidelines.
Key Responsibilities:- Guide passengers through the self‑service check‑in, boarding gate and baggage processing seamlessly.
- Check and validate travel documents such as passports and boarding passes, ensuring they meet airline requirements.
- Process payments for baggage and additional services with accuracy.
- Oversee passenger queues to ensure a smooth and efficient check‑in experience.
- Offer clear communication and assistance during any disruptions, delays, or emergencies.
- Provide outstanding customer service while presenting a professional demeanour and punctuality.
- Collaborate effectively with airport and airline teams to promote safety and operational efficiency.
The Airport is operational 7 days per week and candidates will be working on a 5 on 3 off rolling rota.
Estimated Shift Hours for 25 hours per week (5 on 3 off pattern):
- Day 1: 03:00am to 07:00am
- Day 2: 04:00am to 08:00am
- Day 3: 04:00am to 08:00am
- Day 4: 15:00pm to 20:00pm
- Day 5: 15:00pm to 20:00pm
Requirements:
- Valid Passport or UK photo ID (Driving Licence, Birth Certificate, or National ID).
- Right to work and live in the UK (proof required).
- Able to stand for extended periods (4–8 hours).
- Provide 5 years of checkable employment/education history.
- Basic criminal record check required (post-interview).
- All candidates must be proactive and willing to undergo the referencing process for this high security role.
What’s on offer:
- Rate of pay: £12.65 per hour
- 25 hours per week.
- Shift pattern: 5 on 3 off.
- Ongoing shifts and development opportunities.
- 2 weeks paid training provided from the start date above.
- Weekly pay
- Temp to Perm (performance-based)
- There will be opportunities to up skill and complete airside boarding training.
If you’re excited about this amazing role, we’d love to see your CV! Go ahead and submit it to apply!
EasyJet Check-In Agent - Part Time employer: Optime Group
Contact Detail:
Optime Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EasyJet Check-In Agent - Part Time
✨Tip Number 1
Get to know the company! Research EasyJet and their customer service values. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Check-In Agent, you'll be interacting with passengers all day. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional when you go for your interview. It shows that you take the opportunity seriously and are ready to represent EasyJet.
✨Tip Number 4
Apply through our website! We want to see your application directly, so head over to our site and submit your CV. It’s the best way to ensure it gets into the right hands quickly!
We think you need these skills to ace EasyJet Check-In Agent - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Check-In Agent role. Highlight any customer service experience you have, as we’re looking for friendly faces who can provide exceptional service!
Show Your Enthusiasm: In your cover letter, let us know why you’re excited about working at Liverpool John Lennon Airport. A bit of passion goes a long way in making your application stand out!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be helping passengers navigate their journeys.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at Optime Group
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Check-In Agent. Familiarise yourself with the check-in process, baggage handling, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Check-In Agent, exceptional customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult situations calmly and effectively, as this will demonstrate your suitability for the role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you'll be representing EasyJet, aim for a polished look that reflects the airline's brand. This shows that you take the opportunity seriously and are ready to embody their values.
✨Prepare for Practical Scenarios
Expect situational questions during your interview. Think about how you would guide passengers through check-in or handle delays. Practising these scenarios can help you articulate your thought process clearly and demonstrate your problem-solving skills.