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- Tasks: Support travellers needing special assistance through the airport with care and professionalism.
- Company: Join Optime Group, a leading aviation recruitment expert at Gatwick Airport.
- Benefits: Earn £14.71 per hour, enjoy weekly pay, and receive full training.
- Why this job: Make a real difference in passengers' journeys while gaining valuable experience.
- Qualifications: Great communication skills and a strong customer service approach are essential.
- Other info: Flexible shifts with opportunities for career growth in a dynamic environment.
The predicted salary is between 11 - 17 £ per hour.
Aviation recruitment experts Optime Group have a fantastic opportunity to join a leading client at Gatwick Airport. As a Passenger Service Agent, you'll support travellers who need special assistance – helping them through the airport with care and professionalism.
Planned Start Dates: End of March / April 2026
What's on offer:
- £14.71 per hour (paid weekly)
- 40 hours per week
- 5-on / 3-off rolling rota (shifts fall between 3am and 11pm)
- Average of 8 to 12 hour shifts each day.
- Weekly pay (every Friday)
- Full training and airport pass provided.
- Temp to Perm (performance-based)
Key responsibilities:
- Being professional, polite and courteous at all times.
- Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
- Providing assistance with the passenger luggage.
- Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress by use of IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted promptly.
- Any additional reasonable duties, as assigned by operational management.
This is not a Check-In Agent role.
Shifts: The Airport is operational 7 days per week and candidates will be working on a 5 on 3 off rolling rota and you will need to be fully flexible with the days and hours you can work. Please note, your shifts can start as early as 03:00am. This could be subject to change.
An example of the shift hours:
- Day 1: 04:00–14:00
- Day 2: 04:00–13:00
- Day 3: 05:00–13:00
- Day 4: 13:00–23:00
- Day 5: 10:00–19:00
- 3 days off
What you'll need:
- Valid manual UK driving licence (preferable)
- Great work ethic
- Excellent communication skills
- Strong customer service approach
- Self-motivated and proactive
- Ability to multitask and stay calm under pressure
- Previous airport experience (advantageous but not essential)
- UK Settled Status (if applicable)
- 5-year address history
- 5-year reference history
- Must pass a basic DBS check post-interview (as per CAA regulations)
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to join one of the largest operations in Gatwick Airport, please submit your CV to apply today.
Optime Group is acting as an Employment Business in relation to this vacancy.
Passenger Service Agent in Crawley employer: Optime Group
Contact Detail:
Optime Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Gatwick. A friendly chat can lead to insider info about the Passenger Service Agent role and might even get you a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about scenarios where you've shown great customer service or handled pressure. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional environment like an airport. Show up looking sharp and ready to represent the company’s values of care and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Passenger Service Agent in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Passenger Service Agent role. Highlight any customer service experience and your ability to work under pressure, as these are key for this position.
Showcase Your Communication Skills: Since you'll be assisting passengers, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in past roles.
Be Professional and Courteous: The job requires a professional and polite approach at all times. Make sure your application conveys your commitment to providing exceptional service, as this will resonate well with us at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Optime Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Passenger Service Agent. Familiarise yourself with the key tasks like assisting passengers, handling luggage, and maintaining equipment. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about helping travellers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to assist someone, as this will highlight your suitability for the position.
✨Prepare for Shift Flexibility Questions
Given the rolling rota and early shifts, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the demands of the job. It’s important to convey that you understand the nature of airport operations and are ready to commit.
✨Practice Calmness Under Pressure
The airport environment can be hectic, so think of scenarios where you had to stay calm under pressure. Practising responses to potential stress-related questions will help you convey your ability to multitask and maintain professionalism, which is crucial for this role.
