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- Tasks: Help passengers check in their luggage and ensure a smooth travel experience.
- Company: Join a respected aviation client at Gatwick Airport.
- Benefits: Earn £13.90 per hour with weekly pay and temp-to-perm opportunities.
- Why this job: Be part of the exciting aviation industry and make travel easier for others.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: Full training provided, with flexible shift patterns and great team environment.
The predicted salary is between 11 - 16 £ per hour.
Aviation Recruitment experts Optime are searching for an experienced Check-In Agent to join a well-respected and successful client at Gatwick Airport.
What's on offer:
- Rate of pay: £13.90 per hour
- Shift Pattern: 4 on 2 off
- Hours per week: 20 hours per week
- Shift Timing: 5-hour shifts between the hours of 03:00am and 10:30am
- Weekly Pay (every Friday)
- Temp to Perm (performance based)
- Confirmed start dates: 6th April 2026
Key Duties:
- Assisting passengers with checking in their luggage using the self-service machines and traditional check-in desks and processing documentation ahead of their travels.
- The role will require you to work on your feet for extended periods of time.
- The role covers all front of house, customer service tasks to ensure a smooth and seamless passenger journey through London Gatwick Airport.
- Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
- Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
- Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
- Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
- Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
- Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
- Full training will be given (10 days classroom-based training, 2 weeks on the job training).
Shifts:
The Airport is operational 7 days per week and candidates will be working on a 4 on 2 off rolling rota. This could be subject to change!
An example of the shift hours:
- Day 1: 03:00AM TO 08:00AM
- Day 2: 03:30AM TO 08:30AM
- Day 3: 04:00AM TO 09:00AM
- Day 4: 05:00AM TO 10:00AM
- OFF
- OFF
Requirements:
- Good attention to detail.
- Excellent verbal communication skills.
- Ability to work independently and use initiative, while being part of a team.
- Right to Work in the UK.
- Five year fully checkable reference history.
- Ability to pass Criminal Record Check (CRC).
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.
Check-In Agent - TUI - Gatwick Airport in Crawley employer: Optime Group
Contact Detail:
Optime Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Check-In Agent - TUI - Gatwick Airport in Crawley
✨Tip Number 1
Get to know the company! Research TUI and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Check-In Agent, you'll be interacting with passengers all day. Try role-playing common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be ready for those tricky questions! Think about how you'd respond to challenges like flight delays or upset passengers. Show that you can stay calm under pressure and provide solutions, which is key in this role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining the team at Gatwick Airport. Don't miss out on this opportunity!
We think you need these skills to ace Check-In Agent - TUI - Gatwick Airport in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Check-In Agent role. Highlight any relevant experience in customer service or aviation, and don’t forget to mention your attention to detail and communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what TUI is looking for. Keep it friendly and professional!
Show Off Your Availability: Since this role involves a rolling rota, be clear about your availability in your application. Mention your flexibility and willingness to work those early shifts – it’ll show you’re ready to jump in!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Gatwick Airport!
How to prepare for a job interview at Optime Group
✨Know the Role Inside Out
Before your interview, make sure you understand the key duties of a Check-In Agent. Familiarise yourself with the tasks like assisting passengers, managing queues, and handling documentation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Check-In Agent, you'll be on the front line dealing with passengers. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your ability to handle the demands of the job.
✨Practice Common Interview Questions
Think about questions you might be asked, such as how you would handle a difficult passenger or a flight delay. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more composed and professional.
✨Dress the Part
First impressions matter, especially in the aviation industry. Dress smartly for your interview to reflect the professionalism expected at Gatwick Airport. This shows that you take the opportunity seriously and are ready to uphold the airline's standards.