Check-In Agent in Crawley Down

Optime Group are proudly working in partnership with a well-known Gatwick Airport ground handling supplier to recruit a team of Check In Agent's (Flexible Working).

What's on offer:

• Rate of pay: £***** per hour (rate of pay will increase to £***** per hour after a successful completion of 12 months of employment).
• Weekly pay (Every Friday).
• 3 weeks of paid training provided (You must be available to attend the full two weeks training).
• You must pick up a minimum of 3 shifts per week, including 1 weekend day.
• Please note that you will be required to work either Boxing Day or New Year's Day. If you do not select a shift on one of these days, a shift will be automatically assigned to you for either Boxing Day or New Year's Day.
• Ongoing shifts and development opportunities.
• Trained on multiple skills to operate effectively.
• Confirmed training dates: 27th April.

Key Duties:

• Assisting passengers with checking in their luggage using the self-service machines and processing documentation ahead of their travels.
• The role will require you to work on your feet for extended periods of time.
• The role covers all front of house, customer service tasks to ensure a smooth and seamless passenger journey through London Gatwick Airport.
• Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
• Check passengers' travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
• Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
• Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
• Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
• Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
• There will be the opportunity to up-skill and complete airside boarding training.
• Full training will be given (15 days of classroom-based training).

Requirements:

• Valid Passport or Driving Licence / Birth Certificate or National ID card.
• Must be able to work a minimum of 3 shifts per week, including 1 weekend day.
• This role requires you to stand for long periods of time (4-6 hours).
• UK Settled Status (If applicable).
• Proof of National Insurance.
• Proof of (current) Address.
• 5 Year Address History.
• 5 Year Work Reference History.
• Successful candidates will be required to complete a basic criminal record check following the interview in line with CAA requirements.

Shifts available:

• 03:00am to 09:00am.
• 03:30am to 09:30am.
• 04:00am to 10:00am - THIS IS MOSTLY AVAILABLE.

Anyone that is hired MUST be able to work this shift timing. Minimum monthly hours required for training purposes. PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply. Optime Group is acting as an Employment Business in relation to this vacancy.