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For Companies At a Glance
- Tasks: Assist passengers with check-in and ensure a smooth journey through the airport.
- Company: Join EasyJet, a leading airline known for its commitment to customer service.
- Benefits: Enjoy weekly pay, free airport parking, and potential for permanent employment.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities to upskill.
- Qualifications: Customer service experience preferred; must be detail-oriented and able to work on your feet.
- Other info: Flexible shifts available; full training provided before starting.
Aviation Recruitment experts Optime Group are searching for experienced Check In Agents to join a well-respected and successful client at Manchester airport.
What\’s on offer:
- Rate of pay: £13.35 per hour
- Shift Pattern: 5 on 3 off
- Hours per week: Part Time – 25 per week average.
- Weekly Pay (every Friday).
- Temp to Perm (performance based)
- Free Airport parking.
Confirmed start dates:
- 17th September
- 6th October
- 27th October
Key Duties:
- Assisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travel.
- The role will require you to work on your feet for extended periods of time. This is due to check in areas being predominantly self service.
- The role covers all front of house customer service tasks, to ensure a smooth and seamless passenger journey through Manchester Airport.
- Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
- Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
- Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
- Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
- Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
- Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
- There will be opportunities to upskill and complete airside boarding training.
- Full training will be given which involves 10 working days of classroom-based training.
Shifts:
The Airport is operational 7 days per week and candidates will be working on a 5 on 3 off and you will need to be fully flexible with the days and hours you can work. This could be subject to change!
An example of the shift hours for 25 hours per week (5 on 3 off pattern):
- Day 1: 03:00am to 08:30am
- Day 2: 03:00am to 08:30am
- Day 3: 04:00am to 11:00am
- Day 4: 03:00am to 08:30am
- Day 5: 14:30pm to 20:00pm
- OFF
- OFF
- OFF
Requirements:
- Good attention to detail.
- Customer Experience/Hospitality Experience (Preferable)
- Excellent verbal communication skills.
- Must be physically able to work on your feet for long periods of time.
- Ability to work independently and use initiative, while being part of a team.
- Right to Work in the UK.
- Five year fully checkable reference history to be completed prior to your start date.
- Ability to pass Criminal Record Check (CRC).
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.
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Check-In Agent (Part Time) - EasyJet - Manchester Airport employer: Optime Group
Contact Detail:
Optime Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Check-In Agent (Part Time) - EasyJet - Manchester Airport
✨Tip Number 1
Familiarise yourself with the airport layout and procedures. Knowing where the check-in areas, self-service machines, and customer service desks are located will help you feel more confident during the interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with passengers, being able to showcase your ability to handle queries and resolve issues calmly will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions related to handling disruptions or emergencies. Think of examples from your past experiences where you successfully managed a challenging situation, as this will highlight your problem-solving skills.
✨Tip Number 4
Show your flexibility and willingness to work varied shifts. Since the role requires a 5 on 3 off pattern, emphasising your availability and adaptability during the interview can make you a more attractive candidate.
We think you need these skills to ace Check-In Agent (Part Time) - EasyJet - Manchester Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality. Emphasise any roles where you've worked in fast-paced environments, as this will resonate with the Check-In Agent position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the aviation industry and your ability to handle customer queries effectively. Mention your flexibility with working hours, as this is crucial for the role.
Highlight Key Skills: In your application, focus on skills such as attention to detail, excellent communication, and the ability to work under pressure. These are essential for ensuring a smooth passenger journey at the airport.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is vital in the aviation sector.
How to prepare for a job interview at Optime Group
✨Show Your Customer Service Skills
As a Check-In Agent, you'll be the first point of contact for passengers. Highlight your previous customer service experience and provide examples of how you've handled difficult situations or resolved issues effectively.
✨Demonstrate Attention to Detail
This role requires checking travel documents and processing payments accurately. Be prepared to discuss how you ensure accuracy in your work and any methods you use to avoid mistakes.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, such as flight delays or passenger complaints. Think through potential scenarios beforehand and practice your responses to show your problem-solving skills.
✨Emphasise Flexibility and Teamwork
The job requires working varied shifts and being part of a team. Share examples of your flexibility in previous roles and how you contribute to a positive team environment, especially during busy periods.
