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- Tasks: Assist passengers with check-in, manage queues, and resolve travel issues.
- Company: Join a respected aviation recruitment expert at Bristol Airport.
- Benefits: Earn £13.25 per hour, enjoy weekly pay, and receive paid training.
- Other info: Flexible shifts, temp to perm opportunities, and career development await you.
- Why this job: Be part of the exciting airport environment and help travellers on their journeys.
- Qualifications: Customer service experience and great communication skills are preferred.
The predicted salary is between 13 - 16 £ per hour.
Aviation Recruitment experts Optime are excited to be recruiting Check-In Agents to join a well-respected and successful client in Bristol Airport.
What’s on offer:
- Rate of Pay: £13.25 per hour
- Shifts: 20 and 25 hours per week
- Weekly pay
- Temp to perm (performance based)
- 2 weeks paid training provided
- Ongoing shifts and development opportunities available
- Start Date: 20th April 2026
Key Duties:
- Assisting passengers with checking in their luggage using the self-service machines and processing documentation ahead of their travel.
- The role will require you to work on your feet for extended periods of time.
- This is due to check-in areas being predominantly self-service.
- The role covers all front of house customer service tasks, to ensure a smooth and seamless passenger journey through Bristol Airport.
- Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
- Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
- Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
- Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
- Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
- Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
- There will be opportunities to upskill and complete airside boarding training.
- You will be required to complete a three-week training programme, consisting of two weeks of classroom-based training followed by one week of on-site boarding training.
- Attendance and successful completion of all three weeks are mandatory to confirm your position.
Shifts:
The Airport is operational 7 days per week and candidates will be working a 20 hour or 25 hour roster rota done on a rotation. This could be subject to change!
Please find below an example of a 20 and 25 hour roster:
- 20 Hours - 3 on 6 off:
Day 1: 0300 – 1200 / 0400 - 1300
Day 2: 0300 – 1200 / 0400 - 1300
Day 3: 0300 – 1200 / 0400 – 1300
X6 Rest Days
Day 1: 1200 – 2100
Day 2: 1200 – 2100
Day 3: 1200 – 2100 - 25 hours - 5 on 3 off:
Day 1: 0300 - 1010
Day 2: 0430 - 1110
Day 3: 0430 - 1140
Day 4: 1500 - 2100
Day 5: 1500 - 2100
Overtime is available!
Requirements:
- Previous customer service experience is desirable.
- Great communication and interpersonal skills.
- Good attention to detail.
- Confident using technology / IT systems.
- Clean DBS check
- 5-year checkable work/education history
- Flexibility
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.
Check-in Agent - Bristol Airport (Hiring Immediately) employer: Optime Group
Contact Detail:
Optime Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Check-in Agent - Bristol Airport (Hiring Immediately)
✨Tip Number 1
Get to know the company! Research Bristol Airport and Optime Group. Understanding their values and what they stand for will help you tailor your approach during interviews. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting passengers, think of scenarios where you might need to handle queries or disruptions. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready for those tricky questions! Prepare answers for common interview questions, especially around handling difficult situations or working under pressure. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources that can help you land that Check-in Agent role at Bristol Airport!
We think you need these skills to ace Check-in Agent - Bristol Airport (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Check-in Agent role. Highlight any customer service experience and skills that match what we’re looking for, like great communication and attention to detail.
Show Your Personality: Don’t be afraid to let your personality shine through in your application. We want to see how you can contribute to a smooth passenger journey, so share any relevant experiences that showcase your interpersonal skills.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quickly about the next steps!
How to prepare for a job interview at Optime Group
✨Know the Role Inside Out
Before your interview, make sure you understand the key duties of a Check-in Agent. Familiarise yourself with the tasks like assisting passengers with check-in, managing queues, and handling customer queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, be ready to share examples from your past experiences. Think of situations where you’ve resolved issues or helped customers in a busy environment. Highlight your communication skills and how you can keep calm under pressure.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress smartly and professionally for your interview. This shows that you respect the company’s standards and are serious about the position. Plus, it’ll boost your confidence!
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like flight delays or passenger complaints. Think through potential scenarios and how you would respond. This will demonstrate your problem-solving skills and ability to think on your feet, which are crucial for this job.