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- Tasks: Support various departments while learning about business operations and customer service.
- Company: Optimas Solutions is a global distributor focused on supply chain solutions and engineering support.
- Benefits: Gain a Level 3 Business Administrator qualification and enjoy hands-on experience in a dynamic environment.
- Why this job: Perfect for those eager to develop skills in a customer-focused role with real impact.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude are essential.
- Other info: This is an exciting opportunity for career development in a supportive team.
Join to apply for the UK Business Administration Apprentice role at Optimas Solutions
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Join to apply for the UK Business Administration Apprentice role at Optimas Solutions
Description
UK Business Administration Apprentice
Gloucester, UK
About Optimas:
Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.
To learn more, please visit our website http://www.optimas.com/
Job Purpose:
This newly created role offers an opportunity to support, explore and learn multiple facets of a dynamic, multinationally focused business. Working directly in our Customer Services, Commercial & Bid and Quality departments, you will work with all areas of our business as you progress through your apprenticeship. Your End Point Assessment will focus on a specific department, and will be discussed with you as part of your ongoing development in the role.
You will have the opportunity to study towards a Business Administrator (Level 3) qualification accredited with Gloucestershire College.
This role will work across three departments of our UK Distribution Business, and the jobholder will have opportunity to gain greater understanding of these pivotal areas throughout the course of their apprenticeship.
Key Result Areas:
Customer Services
- Communication with customer via phone and email: order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues.
- Responsible for all system transactions to service customer: entering orders, expediting orders, tracking order status, managing returns, maintaining customer data integrity, and resolving invoice discrepancies.
- Generating sales leads by suggesting information about other products and services Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base.
- Provide Assistance and Support to the Sales Organization Team as assigned.
Commercial & Bid
- Support New Business opportunities by providing our best commercially competitive offer in line with Company objectives and inline with customer requirements
- Develop collaborative dialogue with all customer and supplier contacts to support active negotiations on outstanding business opportunities
- Support our Supply Chain and Sourcing in ensuring current partners are aligned to market conditions and identify potential risks
Quality
- Liaise directly with suppliers to ensure problems with supplied products are promptly addressed
- Fulfill quality control at Goods Inwards inspection.
- Manage quality release activity relating to new/changed products.
“The post-holder will be required to undertake such tasks as may be reasonably expected within the scope and level of the role”.
Knowledge, Training, Experience & Skills required:
- Excellent Communication skills – verbal and written
- Excited about helping our customers
- Friendly, patient and empathetic
- Continuous improvement
- Attention to detail
- Positive attitude
- Problem solving
- Excellent organisational skills
- Computer Literate MS Office to include Word and Excel
- Excellent time management
- Excellent Team working
This is an exciting opportunity for career development within a customer-focused role. If you are enthusiastic, energetic, and passionate about helping customers, this is the role for you!
Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Seniority level
-
Seniority level
Internship
Employment type
-
Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Manufacturing
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UK Business Administration Apprentice employer: Optimas Solutions
Contact Detail:
Optimas Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Business Administration Apprentice
✨Tip Number 1
Familiarise yourself with Optimas Solutions and their services. Understanding their supply chain solutions and customer service approach will help you tailor your conversations during interviews, showing that you're genuinely interested in the company.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've handled challenges in the past. This could be from school projects or part-time jobs, as it shows your capability to think on your feet.
✨Tip Number 4
Network with current or former employees of Optimas Solutions if possible. They can provide insights into the company culture and what they look for in an apprentice, giving you an edge in your application process.
We think you need these skills to ace UK Business Administration Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the job description. Focus on your communication skills, problem-solving abilities, and any experience in customer service or administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Optimas Solutions that excite you and how you can contribute to their customer-focused approach.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, organisational skills, and proficiency in MS Office. These are crucial for the Business Administration Apprentice role and will make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optimas Solutions
✨Research the Company
Before your interview, take some time to learn about Optimas Solutions. Understand their services, values, and recent developments. This will help you tailor your answers and show genuine interest in the company.
✨Showcase Your Communication Skills
As the role requires excellent verbal and written communication, be prepared to demonstrate these skills during the interview. Practice clear and concise responses, and consider how you can effectively communicate your ideas.
✨Prepare for Customer Service Scenarios
Since the position involves customer interaction, think of examples from your past experiences where you successfully handled customer queries or resolved issues. Be ready to discuss these scenarios and what you learned from them.
✨Highlight Your Organisational Skills
The role demands strong organisational abilities. Prepare to discuss how you manage your time and tasks effectively. You might want to share specific tools or methods you use to stay organised and ensure deadlines are met.
