At a Glance
- Tasks: Manage client accounts and drive success for hotel partners through strategic consulting.
- Company: Fast-growing SaaS company transforming hospitality analytics.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to innovation and client satisfaction.
- Why this job: Be a trusted advisor and make a real impact in the hospitality industry.
- Qualifications: Strong communication skills and a passion for client success.
The predicted salary is between 35000 - 45000 £ per year.
Optimand is a fast-growing SaaS company revolutionising hospitality analytics. Trusted by leading hotel groups worldwide, Optimand provides real-time demand intelligence, website analytics, competitor rate insights, and conversion tools to help hoteliers boost direct bookings and revenue. We are a small, agile, and highly experienced team with over 15 years of combined expertise in sales, account management, and the hotel industry. We are passionate about technology and dedicated to helping hoteliers succeed.
The Role
We are looking for a strategic and client-focused Account Manager to become a trusted advisor for our portfolio of hotel partners. Your mission is to ensure our clients not only benefit from our platform, but also achieve tangible success and a high return on their investment. You will be a key point of contact for a portfolio of 70–80 accounts. This role goes beyond standard customer service; you will act as a strategic consultant, analysing data, identifying growth opportunities, and proactively guiding clients to success. Your performance will be measured by client retention, satisfaction, account growth, and contribution to new business opportunities.
While the core of the role is account management and client success, approximately 20% of your time will be allocated to sales activity and customer acquisition support. This may include supporting outreach campaigns, identifying qualified prospects, assisting with follow-ups, contributing to demos, and using AI-powered tools and sales technologies to improve lead generation and commercial efficiency. This is a critical role for our company’s stability and growth, designed for an individual who excels at building lasting partnerships, understands the hospitality landscape, and is passionate about helping clients thrive. We are a lean team — everyone rolls up their sleeves. The person we're looking for is not afraid to pick up the phone, send the extra email, and figure things out as they go.
Your Responsibilities Will Include:
- Client Relationship
Sales Account Manager (Hospitality Specialist) employer: Optimand
At Optimand, we pride ourselves on being a dynamic and innovative employer in the hospitality analytics sector. Our collaborative work culture fosters creativity and growth, providing employees with ample opportunities for professional development and hands-on experience in a fast-paced environment. With a commitment to employee success and a passion for technology, we empower our team to make a meaningful impact in the industry while enjoying the benefits of working in a supportive and agile setting.
