Optimal is seeking a Customer Support Specialist to be the first line of contact for customers. You will respond to inquiries, guide users, and coordinate our participant recruitment service with customers and third-party providers.
You’ll work remotely, asynchronously, and contribute to product improvements with the Success and Product teams, helping to evolve documentation and our AI-assisted support, while maintaining high standards of customer care.
#J-18808-Ljbffr
