Practice Manager

Our ideal practice manager is a strong, empathetic communicator, instills confidence into our team and our clients, likes to have fun and enjoys their work. They are keen readers, enjoy developing, learning and sharing experiences. They are physically fit and exercise regularly. They are interested in health, sport and have strong family values.

Our team clearly understands the mindset, fears, and concerns of our clients and rehabs them using a combination of manual therapy and exercise based treatment protocols. We like to help our team develop and achieve their career and personal goals. To ensure the smooth day to day running of our busy physiotherapy practice, being responsible for targets and ensuring standards are being met by all employees. Success in this role will be measured on specific KPI’s being hit as well as customer satisfaction and the continued revenue growth of the clinic.

You will be directly responsible for internal procedures being documented, ensuring that company culture is continuously improved and rituals and meetings are adhered to.

• Top 3-5 Results for the Position:
• Ensure company weekly, monthly and quarterly KPI’s are collected and reported to the practice owner with a written summary
• Develop and regularly update our systems, policies and procedures (to be accessed across multi-sites if needed as we grow)
• Company values adhered to – daily/weekly/monthly company meetings happen on time every time
• Performance manage the team - including one on one performance reviews with relevant team members
• Top grade the organisation – significant involvement in the hiring (and firing) of team members

Because we are growing, we are looking for a full-time practice/operations manager to join our team. You will be reporting directly to the practice owner/founder and assisting with the day-to-day running of the operational side of the clinic. You must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail – as well as having a proven track record of being able to performance manage other people.

If you LOVE being the pivotal person in a busy team, you enjoy building out processes and workflows, you’re good with people and you want to join a team that works together, appreciates and supports each other and ENJOYS hard work, then we need to talk...

The right person is likely to have been supervising/managing a team for at least two years - and feels that now is the right time to step up to a role that has significant growth and career opportunities as we continue to expand. You will be responsible for managing a team of currently 10 staff (and rising) ensuring company KPI’s are hit and that all internal-procedures are documented, continually developed and adhered to by staff - as well as ensuring that company culture is improved and daily rituals are maintained.

Optimal Physio is a rapidly growing Physiotherapy Clinic that has experienced rapid growth in the last few years. Our patient centered focus has allowed us to grow rapidly over the last few years and we now have a great position for a great operations/general manager to help our continued growth to be able to serve even more people.

This is an awesome opportunity for someone who:

• LOVES working in a smaller and more friendly setting than a stuffy corporate office and is a people person.
• Wants to work in a fast-paced, NO-DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated.
• Wants to work at a company where they can LEARN about many aspects of management and develop your business and communication skills.
• Is extremely detail-oriented and appreciates people who take an organised, systematic approach to achieving success.
• Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction and growth.
• Is a quick, self-motivated learner who wants to work for a company that will invest in their education.
• Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning and becoming part of our team long-term.

Responsibilities and Activities:

• Ensure company weekly, monthly and quarterly KPIs are met and reported to the owner with written summary
• Develop and regularly update online company process and procedures library
• Company rituals/meetings – ensure daily/weekly/monthly company rituals are adhered to
• Fosters deep relationships with customers and clients and providers
• Twice monthly performance review with staff
• Continually review, audit and evolve employee scorecards (responsibilities/ expectations/KPIs)
• Organise and plan all external events/meetings with clients
• Build and organise the company’s process/policies/procedures/SOP library
• Ensures the company remains compliant and protects itself and its employees
• Ensures the premises and equipment are maintained, serviced and kept in good order to provide an exceptional customer journey and customer experience both online and in the clinics
• Assists with implementing HR good practice, oversees annual leave and annual planning
• Oversee technology and innovation including CRM and PMS
• Assist with recruitment strategy and onboarding new staff and helping current staff become the best version of themselves

Skills Required:

• Organization and planning: Plans, organises, schedules and budgets in an efficient, productive manner.
• Focuses on key priorities
• Follow through on commitments: lives up to verbal and written agreements regardless of personal cost
• Intelligence: Learns quickly. Demonstrates an ability to quickly and proficiently understand and absorb new information
• Attention to detail: does not let important details slip through the cracks or derail a project
• Persistence: Demonstrates tenacity and willingness to go the distance to get something done
• Proactivity: Acts without being told what to do. Brings new ideas to the company
• Analytical skills: Draw insightful conclusions from data
• Accountable – you’re happy to be held accountable and willing to be coached to improve every aspect of your role

Location: The role is an office-based across both the Clarkston and Largs Clinics.

How to Apply: Please apply ONLY if you are the type of manager who is willing to learn and grow in every aspect of your role. Because we are a cash pay clinic, we do need you to talk to patients about money/cost and if you don’t want to do that, DO NOT APPLY. We are a high value high service cash pay clinic and we do need to ask for payment from patients in order to provide such a service. To apply, please send your resume, along with a cover letter detailing why you think you’d be a great fit to join our team, to steven@optimalphysio.co.uk.