At a Glance
- Tasks: Lead a dynamic team in a fast-paced physiotherapy clinic and ensure smooth operations.
- Company: Join a rapidly growing, patient-focused physiotherapy clinic with a friendly atmosphere.
- Benefits: Opportunities for career growth, learning, and a supportive team environment.
- Other info: Ideal for self-motivated learners who want to make a real impact.
- Why this job: Be the pivotal person in a fun, no-drama workplace where your contributions matter.
- Qualifications: Experience in team management and a passion for health and fitness.
The predicted salary is between 30000 - 40000 £ per year.
Our ideal practice manager is a strong, empathetic communicator, instills confidence into our team and our clients, likes to have fun and enjoys their work. They are keen readers, enjoy developing, learning and sharing experiences. They are physically fit and exercise regularly. They are interested in health, sport and have strong family values.
Our team clearly understands the mindset, fears, and concerns of our clients and rehabs them using a combination of manual therapy and exercise-based treatment protocols. We like to help our team develop and achieve their career and personal goals. To ensure the smooth day-to-day running of our busy physiotherapy practice, being responsible for targets and ensuring standards are being met by all employees. Success in this role will be measured on specific KPIs being hit as well as customer satisfaction and the continued revenue growth of the clinic.
You will be directly responsible for internal procedures being documented, ensuring that company culture is continuously improved and rituals and meetings are adhered to.
Top 3-5 Results for the Position:
- Ensure company weekly, monthly and quarterly KPIs are collected and reported to the practice owner with a written summary
- Develop and regularly update our systems, policies and procedures (to be accessed across multi-sites if needed as we grow)
- Company values adhered to – daily/weekly/monthly company meetings happen on time every time
- Performance manage the team - including one-on-one performance reviews with relevant team members
- Top grade the organisation – significant involvement in the hiring (and firing) of team members
Because we are growing, we are looking for a full-time practice/operations manager to join our team. You will be reporting directly to the practice owner/founder and assisting with the day-to-day running of the operational side of the clinic. You must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail – as well as having a proven track record of being able to performance manage other people.
If you LOVE being the pivotal person in a busy team, you enjoy building out processes and workflows, you’re good with people and you want to join a team that works together, appreciates and supports each other and ENJOYS hard work, then we need to talk...
The right person is likely to have been supervising/managing a team for at least two years - and feels that now is the right time to step up to a role that has significant growth and career opportunities as we continue to expand. You will be responsible for managing a team of currently 10 staff (and rising) ensuring company KPIs are hit and that all internal procedures are documented, continually developed and adhered to by staff - as well as ensuring that company culture is improved and daily rituals are maintained.
Optimal Physio is a rapidly growing Physiotherapy Clinic that has experienced rapid growth in the last few years. Our patient-centred focus has allowed us to grow rapidly over the last few years and we now have a great position for a great operations/general manager to help our continued growth to be able to serve even more people.
Who are we:
This is an awesome opportunity for someone who:
- LOVES working in a smaller and more friendly setting than a stuffy corporate office and is a people person.
- Wants to work in a fast-paced, NO-DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated.
- Wants to work at a company where they can LEARN about many aspects of management and develop your business and communication skills.
- Is extremely detail-oriented and appreciates people who take an organised, systematic approach to achieving success.
- Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction and growth.
- Is a quick, self-motivated learner who wants to work for a company that will invest in their education.
- Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning and becoming part of our team long-term.
Responsibilities and Activities:
- Ensure company weekly, monthly and quarterly KPIs are met and reported to the owner with written summary
- Develop and regularly update online company process and procedures library
- Company rituals/meetings – ensure daily/weekly/monthly company rituals are adhered to
- Fosters deep relationships with customers and clients and providers
- Twice monthly performance review with staff
- Continually review, audit and evolve employee scorecards (responsibilities/ expectations/KPIs)
- Organise and plan all external events/meetings with clients
- Build and organise the company’s process/policies/procedures/SOP library
- Ensures the company remains compliant and protects itself and its employees
- Ensures the premises and equipment are maintained, serviced and kept in good order to provide an exceptional customer journey and customer experience both online and in the clinics
- Assists with implementing HR good practice, oversees annual leave and annual planning
- Oversee technology and innovation including CRM and PMS
- Assist with recruitment strategy and onboarding new staff and helping current staff become the best version of themselves
Skills Required:
- Organization and planning: Plans, organises, schedules and budgets in an efficient, productive manner.
- Focuses on key priorities
- Follow through on commitments: lives up to verbal and written agreements regardless of personal cost
- Intelligence: Learns quickly. Demonstrates an ability to quickly and proficiently understand and absorb new information
- Attention to detail: does not let important details slip through the cracks or derail a project
- Persistence: Demonstrates tenacity and willingness to go the distance to get something done
- Proactivity: Acts without being told what to do. Brings new ideas to the company
- Analytical skills: Draw insightful conclusions from data
- Accountable – you’re happy to be held accountable and willing to be coached to improve every aspect of your role
Location: The role is an office-based across both the Clarkston and Largs Clinics.
How to Apply: Please apply ONLY if you are the type of manager who is willing to learn and grow in every aspect of your role. Because we are a cash pay clinic, we do need you to talk to patients about money/cost and if you don’t want to do that, DO NOT APPLY. We are a high value high service cash pay clinic and we do need to ask for payment from patients in order to provide such a service. To apply, please send your resume, along with a cover letter detailing why you think you’d be a great fit to join our team, to steven@optimalphysio.co.uk.
Practice Manager in Clarkston employer: Optimal Physio
At Optimal Physio, we pride ourselves on fostering a supportive and dynamic work environment where team members are encouraged to grow both personally and professionally. Our practice manager role offers the unique opportunity to lead a dedicated team in a fast-paced, no-drama setting, while contributing directly to our mission of providing exceptional patient care. With a focus on continuous learning and development, we ensure that our employees have the resources and support they need to thrive in their careers, all within the welcoming atmosphere of our Clarkston and Largs clinics.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager in Clarkston
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and what values they promote. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a practice manager, you'll need to be an empathetic communicator. Try role-playing common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and serious about the role. Ask about their team dynamics, how they measure success, or what opportunities there are for personal development within the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Practice Manager in Clarkston
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you align with our values.
Tailor Your Cover Letter:Make sure to customise your cover letter for this specific position. Highlight your relevant experience and how it connects to the responsibilities mentioned in the job description. We love seeing how you can contribute to our team!
Showcase Your Skills:Don’t just list your skills; provide examples of how you’ve used them in past roles. Whether it’s managing a team or developing processes, we want to know how you’ve made an impact before!
Apply Through Our Website:We encourage you to apply directly through our website. It makes the process smoother for both you and us, and ensures your application gets the attention it deserves!
How to prepare for a job interview at Optimal Physio
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Practice Manager. Familiarise yourself with the company's values and how they align with your own. This will help you demonstrate that you're not just a good fit for the role, but also for the company culture.
✨Showcase Your People Skills
As a Practice Manager, you'll be working closely with both staff and clients. Prepare examples of how you've successfully communicated and built relationships in previous roles. Highlight your empathetic communication style and how it has positively impacted team dynamics or client satisfaction.
✨Be Ready to Discuss KPIs
Since this role involves meeting specific KPIs, come prepared to discuss how you've managed targets in the past. Bring examples of how you've tracked performance, reported results, and made adjustments to ensure success. This shows that you’re detail-oriented and proactive.
✨Emphasise Your Growth Mindset
The company is looking for someone who enjoys learning and developing. Share your experiences of personal and professional growth, and express your enthusiasm for continuous improvement. This will resonate well with their focus on team development and career advancement.
