At a Glance
- Tasks: Manage client projects from start to finish, ensuring quality and timely delivery.
- Company: Join a fast-growing property maintenance and refurbishment company with a collaborative culture.
- Benefits: Enjoy competitive salary, uncapped bonuses, private gym access, and career progression opportunities.
- Other info: Dynamic work environment with opportunities for growth in the UK and Dubai.
- Why this job: Be part of a results-driven team that values innovation and excellence in property solutions.
- Qualifications: Experience in construction or refurbishment, strong communication skills, and a proactive mindset.
The predicted salary is between 35000 - 40000 £ per year.
LOCATION: SW8 4AL, London
TERMS: Full-time, Permanent
SALARY: £35,000 – £40,000 (Basic) + Bonus
HOURS: Monday – Friday, 8:00am – 5:00pm
WHY JOIN OPTIMAL? Optimal Maintenance & Construction is a high-growth property maintenance and refurbishment company, delivering responsive and planned works to a range of clients including estate agents, housing associations, and private landlords. Our mission is to simplify property maintenance by combining operational excellence with first-class customer service. We are a results-focused business, driven by excellence, innovation, and growth. If you are a motivated, commercially minded individual who thrives in a fast-paced, target-driven environment then this is the place for you. We want high performers who want to be part of something big. If you thrive on ownership, speed, and results— we want to hear from you!
BENEFITS:
- Competitive base salary with uncapped bonus scheme
- Profit-Sharing scheme
- 20 Days Annual Leave + Bank Holidays
- Private gym access
- Career progression (UK & Dubai)
- Company events & incentives
- Pension scheme
- High-Performance, collaborative culture
THE ROLE: The Client Project Manager is an end-to-end client delivery role—responsible for winning work, managing relationships, quoting/surveying jobs, booking engineers, project managing jobs, and ensuring payment. This is a commercially focused role that blends sales, account management, quoting, and operational coordination into one powerful position. You’ll be measured by revenue growth, quote conversion, project delivery quality, and cash collection.
KEY RESPONSIBILITIES:
- Client Acquisition & Growth
- Identify and win new clients through outbound engagement, referrals, and networking
- Convert inbound leads into retained accounts with ongoing project pipelines
- Build and maintain strong relationships to increase repeat business
- Track and report on client revenue performance
- Quoting & Estimating
- Attend site visits or coordinate engineer attendance for quote scoping
- Write and issue clear, itemised, step-by-step quotes using CRM system
- Liaise with suppliers and subcontractors to ensure cost competitiveness
- Follow up on outstanding quotes to improve conversion rates
- Job Booking & Delivery
- Schedule jobs in the CRM ensuring correct trade, geography, and availability
- Issue clear work orders to engineers or supply chain with all necessary info
- Coordinate materials, access arrangements, and client communications
- Monitor progress, track status, and ensure jobs are completed to a high standard
- Project Oversight & Client Reporting
- Act as single point of contact for the client throughout the job lifecycle
- Conduct quality checks (photos, feedback, completion verification)
- Resolve issues proactively and escalate where necessary
- Provide job summaries and updates to clients as required
- Invoicing & Payment Collection
- Ensure jobs are invoiced within 24 hours of completion
- Chase client payments and resolve billing queries
- Track project profitability and payment cycles
- Performance Management
- Hit weekly and monthly KPIs: revenue, jobs booked, quote turnaround, and collections
- Participate in daily stand-ups and report performance metrics
- Continuously seek ways to improve speed, accuracy, and customer experience
WHAT WE ARE LOOKING FOR:
- Experience in Construction & Refurbishment: Background in property maintenance, residential/commercial refurbishments, or construction—ideally in roles such as Project Manager, Estimator, Quantity Surveyor, or similar.
- Industry Knowledge: Strong understanding of how building services operate—from quoting to project delivery—and a clear grasp of trade workflows and client expectations.
- Commercially Driven: Confident managing project costs, quoting for works, and driving revenue through proactive client management.
- Excellent Communicator: Able to communicate clearly and professionally with clients, suppliers, subcontractors, and internal teams—both in writing and over the phone.
- Highly Organised: Skilled at juggling multiple projects, quotes, and job schedules with accuracy and attention to detail.
- Tech-Savvy: Comfortable using CRM systems, scheduling platforms, and Microsoft 365 to track and manage your workflow.
- Calm Under Pressure: Able to prioritise effectively and keep things moving even when deadlines are tight or issues arise.
- Ownership Mentality: A proactive self-starter who takes full responsibility for outcomes and looks for ways to improve processes and performance.
WHAT WE OFFER:
- Competitive salary with uncapped performance-based bonuses
- Profit-sharing scheme
- Private gym access
- Career progression, including opportunities to join our Dubai team
- Collaborative and supportive culture that rewards performance
- Pension scheme and 20 days annual leave + bank holidays
ABOUT US: Optimal Maintenance & Construction is part of the Optimal Group, a fast-growing, multi-division property solutions company offering end-to-end services across the UK and the Middle East. We specialise in property maintenance, refurbishment, and construction for residential and commercial clients. Our culture is built on performance, accountability, and results, underpinned by values of: Teamwork – Respect – Trust – Innovation – Expertise – Performance
HOW TO APPLY: Ready to join a company where your performance drives your success? Apply today by submitting your CV and a cover letter outlining why you’re the right fit for this role.
Client Project Manager / Refurbishment & Maintenance in London employer: Optimal Maintenance
At Optimal Maintenance & Construction, we pride ourselves on being a dynamic employer that fosters a high-performance culture where innovation and accountability thrive. Located in the heart of London, we offer competitive salaries, uncapped bonuses, and opportunities for career progression both in the UK and Dubai, all within a collaborative environment that values teamwork and personal growth. Join us to be part of a fast-growing company that simplifies property maintenance while delivering exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Client Project Manager / Refurbishment & Maintenance in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that Client Project Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your past projects and how you’ve driven results. Use specific examples to highlight your experience in construction and refurbishment.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining Optimal. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Client Project Manager / Refurbishment & Maintenance in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Project Manager role. Highlight your experience in construction and refurbishment, and don’t forget to showcase your project management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Optimal. Mention specific experiences that align with our mission of delivering excellent customer service and operational excellence.
Showcase Your Communication Skills:As a Client Project Manager, communication is key. In your application, demonstrate your ability to communicate clearly and professionally. Whether it's through your CV or cover letter, let us see your writing skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Optimal Maintenance
✨Know Your Stuff
Make sure you brush up on your knowledge of property maintenance and refurbishment. Understand the key responsibilities of a Client Project Manager and be ready to discuss how your experience aligns with their needs. This shows you're not just interested in the role, but that you genuinely understand it.
✨Showcase Your Communication Skills
As a Client Project Manager, you'll need to communicate effectively with clients, suppliers, and subcontractors. Prepare examples of how you've successfully managed relationships in the past. Practising clear and concise communication during the interview will demonstrate your ability to handle this aspect of the job.
✨Be Ready to Discuss KPIs
Since the role is performance-driven, be prepared to talk about how you've met or exceeded KPIs in previous positions. Bring specific examples of how you tracked project profitability, managed costs, or improved quote conversion rates. This will highlight your commercially driven mindset.
✨Demonstrate Your Organisational Skills
The job requires juggling multiple projects and schedules. Share strategies you've used to stay organised and manage your time effectively. You might even want to mention any tech tools you use, like CRM systems or scheduling platforms, to show you're tech-savvy and ready for the role.
