IT Support Technician
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Salary: £30,000 - £38,000 DOE
Location: Telford
We're working with a growing manufacturing company based in Telford that is looking for an IT Support Technician to join their team.
As the business continues to grow and becomes increasingly reliant on technology across its operations and decision-making, this is a key role in keeping its IT systems running smoothly.
You'll act as the first point of contact for IT support , helping users resolve hardware, software and network issues while supporting the wider maintenance and development of the company's IT environment.
The Role
As an IT Support Technician, you'll be responsible for:
Acting as the first point of contact for end users and IT support requests
Diagnosing and resolving hardware, software and network issues
Providing technical support both face-to-face and remotely
Installing and configuring hardware, operating systems and applications
Monitoring and maintaining computer systems and networks
Setting up new user accounts, profiles and permissions
Supporting users with password and access issues
Replacing hardware and components where required
Supporting the rollout of new applications and technology
Following technical diagrams and written instructions when setting up or repairing systems
Updating knowledgebases and technical documentation
Testing and evaluating new technology
Escalating more complex issues where appropriate
About You
We're looking for someone who is logical, methodical and enjoys solving problems. You'll be comfortable managing multiple support requests while maintaining a high level of customer service. xohmjla
You'll ideally have:
Strong problem-solving and troubleshooting skills
Excellent attention to detail
The ability to prioritise and manage multiple support cases
A proactive approach and determination to see issues through to resolution
Excellent communication skills, with the ability to explain technical issues to non-technical users
A customer-focused approach
The ability to work effectively as part of a team
Confidence communicating with people at all levels of an organisation
A flexible and adaptable approach to changing priorities
Skills & Knowledge
Essential:
Strong knowledge of Windows operating systems
Good understanding of networking fundamentals
Knowledge of computer hardware and peripherals
Knowledge of Microsoft 365 and Entra
5 GCSEs at grades 9-4 (A*-C), including English and Maths
Beneficial:
Previous experience in an IT Support, Helpdesk or Desktop Engineering role
Knowledge of Unix/Linux
Experience with IBM i / IBM Series i
What's on Offer?
£30,000 - £38,000 salary , dependent on experience
Comprehensive training across the company's IT systems
Ongoing support from an experienced Technical and Data Science team
Company pension scheme through auto-enrolment
4 weeks' holiday + 8 bank holidays in year one
5 weeks' holiday + 8 bank holidays thereafter
After one year's service, access to a health cash plan, additional holiday entitlement and further company benefits
If you're an IT Support professional looking for a varied role within a growing manufacturing environment, we'd be keen to hear from you.
IT Support Technician employer: Optima UK
As a Jig and Tooling Engineer at our client’s Coventry location, you will join a dynamic team dedicated to delivering precision machining solutions across various industries. The company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, alongside a competitive salary and comprehensive benefits package. With a commitment to quality and innovation, this is an excellent opportunity for those seeking meaningful and rewarding employment in a thriving sector.
