Job Description
IT Support TechnicianSalary: £30,000 - £38,000 DOELocation: TelfordWe're working with a growing manufacturing company based in Telford that is looking for an IT Support Technician to join their team.
As the business continues to grow and becomes increasingly reliant on technology across its operations and decision-making, this is a key role in keeping its IT systems running smoothly.
You'll act as the first point of contact for IT support , helping users resolve hardware, software and network issues while supporting the wider maintenance and development of the company's IT environment. The RoleAs an IT Support Technician, you'll be responsible for: Acting as the first point of contact for end users and IT support requestsDiagnosing and resolving hardware, software and network issuesProviding technical support both face-to-face and remotelyInstalling and configuring hardware, operating systems and applicationsMonitoring and maintaining computer systems and networksSetting up new user accounts, profiles and permissionsSupporting users with password and access issuesReplacing hardware and components where requiredSupporting the rollout of new applications and technologyFollowing technical diagrams and written instructions when setting up or repairing systemsUpdating knowledgebases and technical documentationTesting and evaluating new technologyEscalating more complex issues where appropriateAbout YouWe're looking for someone who is logical, methodical and enjoys solving problems. You'll be comfortable managing multiple support requests while maintaining a high level of customer service.
You'll ideally have: Strong problem-solving and troubleshooting skillsExcellent attention to detailThe ability to prioritise and manage multiple support casesA proactive approach and determination to see issues through to resolutionExcellent communication skills, with the ability to explain technical issues to non-technical usersA customer-focused approachThe ability to work effectively as part of a teamConfidence communicating with people at all levels of an organisationA flexible and adaptable approach to changing prioritiesSkills & KnowledgeEssential: Strong knowledge of Windows operating systemsGood understanding of networking fundamentalsKnowledge of computer hardware and peripheralsKnowledge of Microsoft 365 and Entra5 GCSEs at grades 9-4 (A*-C), including English and MathsBeneficial: Previous experience in an IT Support, Helpdesk or Desktop Engineering roleKnowledge of Unix/LinuxExperience with IBM i / IBM Series iWhat's on Offer?£30,000 - £38,000 salary , dependent on experienceComprehensive training across the company's IT systemsOngoing support from an experienced Technical and Data Science teamCompany pension scheme through auto-enrolment4 weeks' holiday + 8 bank holidays in year one5 weeks' holiday + 8 bank holidays thereafterAfter one year's service, access to a health cash plan, additional holiday entitlement and further company benefitsIf you're an IT Support professional looking for a varied role within a growing manufacturing environment, we'd be keen to hear from you.
IT Support Technician in England employer: Optima UK
As a Jig and Tooling Engineer at our client’s Coventry location, you will join a dynamic team dedicated to delivering precision machining solutions across various industries. The company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, alongside a competitive salary and comprehensive benefits package. With a commitment to quality and innovation, this is an excellent opportunity for those seeking meaningful and rewarding employment in a thriving sector.
