Service Technician in Tamworth

Job Description Job Description Job Title: Customer Service Engineer Reports to: Customer Service Manager Job Objectives: To manage the provision of internal and external customer service, in compliance with Ascott quality management systems. Key Areas of Responsibility: Provision of customer service and After Sales · Provide service, maintenance and calibration of Ascott corrosion test equipment at customers\’ premises throughout the UK and occasionally overseas. · Provide technical support to Ascott customers by telephone and email. · Develope the UK aftersales service business, providing customer quotations and managing schedules using a computer database that also assists in budgeting and scheduling visits · Training of Agent and Distributor Service engineers as well as UK customers. · Installation of chambers into customers premises. · Managing all UK based Health and Safety and Risk information needed for site visits. · Selling of consumables and providing new chamber sale leads when liasing and visiting customers. · Providing production support when workload permits. . 5-6 stop overs per year with occasional visit to Ireland. (Accommodation paid for) . Required Skills/Qualifications: · Ideally suited to a time served maintenance technician/engineer that is used to dealing with customers remotely and face to face. · Experience in working on electrical and pneumatic systems is essential and an understanding of the principles of programmable logic controllers would be an advantage. · Chambers make up consists of electrical, pneumatic, mechanical, GRP and plastic components. · A full, clean driving licence is essential. · Full product training will be given and exposure to manufacturing processes will be provided. · Good understanding of customer expectations and how customers use Ascott products · Ability to communicate with customers effectively and professionally. · Good problem solving ability · Ability to keep quality control documents up to date. Performance Measures: · Invoicing targets set annually. · Budgets set for costs annually