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- Tasks: Process customer orders and provide top-notch support throughout the order journey.
- Company: Join a friendly and supportive team in Loughborough.
- Benefits: Enjoy career progression, free parking, and a collaborative work environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be the key contact for customers and make their experience seamless.
- Qualifications: Experience in order processing and strong communication skills required.
Location: Loughborough
Salary: £30,000 - £35,000 DOE
Job Type: Full Time
Benefits:
- Friendly and supportive team
- Career Progression
- On site free parking
Our client is looking for an organised and detail-focused Customer Service Coordinator to join their busy team on a temp-to-perm basis. This is a fast-paced but supportive environment where accuracy, organisation, and strong communication skills are key. The successful candidate will play an important role in ensuring customer orders are processed efficiently while providing excellent service and support throughout the order journey.
The Role
- Process customer orders accurately from email into internal web portals/systems
- Input product codes, pricing, and shipping details with a high level of accuracy
- Act as the first point of contact for customer order queries, including tracking requests
- Liaise with account managers, project teams, and warehouse staff to coordinate shipments
- Maintain accurate customer records and database information
- Manage back orders and keep customers updated on progress
- Work efficiently within a busy workload while maintaining attention to detail
What We're Looking For
- Previous experience in order processing/order entry
- Strong customer service and communication skills
- Good IT proficiency, including Microsoft Excel
- Experience within manufacturing would be beneficial but is not essential
- Must be able to drive and commute to location
Customer Service Coordinator- Immediate in Loughborough employer: Optima UK Inc Ltd
Contact Detail:
Optima UK Inc Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator- Immediate in Loughborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and order processing. We recommend role-playing with a mate to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or processed orders efficiently in past roles. This will help you stand out as the organised and detail-focused candidate they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Service Coordinator- Immediate in Loughborough
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you can keep things running smoothly, especially when it comes to processing customer orders accurately.
Communicate Clearly: Strong communication is key for us! Use your application to demonstrate how you've effectively communicated with customers or team members in the past. This will show us you're ready to be that first point of contact for our customers.
Be Detail-Oriented: Accuracy is crucial in this role, so make sure your application is free from typos and errors. We appreciate attention to detail, and it’s a great way to show us you’re the right fit for the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes sure your application gets the attention it deserves!
How to prepare for a job interview at Optima UK Inc Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like processing orders and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about specific situations where your communication made a difference, and be ready to share these during the interview.
✨Highlight Your Organisational Skills
Being detail-focused and organised is key for a Customer Service Coordinator. Bring up instances where you've successfully managed multiple tasks or maintained accurate records. This will illustrate your ability to thrive in a fast-paced environment while keeping everything in order.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the team dynamics, company culture, and career progression opportunities. This shows that you're not just interested in the job but also in how you can grow within the company.