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For Companies At a Glance
- Tasks: Provide exceptional customer service via phone, email, and chat across multiple markets.
- Company: Join a dynamic team in Leicester with a focus on customer satisfaction.
- Benefits: Competitive salary, annual bonus, 30% clothing discount, and 25 days holiday.
- Why this job: Be the voice of a brand and make a difference in customers' lives every day.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: Enjoy a flexible work environment with opportunities for personal growth.
The predicted salary is between 24000 - 27000 £ per year.
Job Title : German Speaking Customer Service Advisor
Location : Leicester
Salary : £27,500 per year + annual bonus
Benefits :
30% staff discount on all current clothing ranges
Targeted annual bonus scheme
25 days holiday plus bank holidays
Online benefits portal with retail and entertainment discounts
Virtual GP service for you and your household
Free onsite parking
Friendly, multilingual team environment
Hours : Monday to Friday, shifts between 9 : 00am and 7 : 00pm (9 : 00am-5 : 00pm, 10 : 00am-6 : 00pm, 11 : 00am-7 : 00pm)
About the Company
Join an international retail brand recognised for its strong European presence and commitment to delivering exceptional customer experiences. You\’ll be part of a supportive multilingual team, helping customers across the UK, Europe, and the US while ensuring every interaction reflects the company\’s high service standards.
The Role
As a German Speaking Customer Service Advisor, you\’ll communicate with customers across phone, email, and chat channels to provide first-class support and maintain satisfaction. You\’ll play a key role in strengthening customer loyalty and enhancing the overall service experience.
What You\’ll Do
Answer customer enquiries via phone, email, and chat, delivering a professional and memorable service
Handle orders, delivery queries, and refund requests across multiple markets
Resolve customer issues quickly and effectively while meeting service targets…
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German Speaking Customer Service Advisor employer: Optima UK Inc Ltd
Contact Detail:
Optima UK Inc Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in German, make sure you're comfortable speaking and writing in the language. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining us as a German Speaking Customer Service Advisor. Don’t miss out!
We think you need these skills to ace German Speaking Customer Service Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being a German Speaking Customer Service Advisor, make sure to highlight your language skills in your application. We want to see how fluent you are and how you can use that to create memorable experiences for our customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate their relevant experience.
Be Personable: We’re all about friendly vibes here at StudySmarter, so let your personality shine through in your written application. Use a warm tone and show us that you’re not just a great candidate, but also someone we’d love to have on the team!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Optima UK Inc Ltd
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company and its products. Familiarise yourself with their customer service approach and be ready to discuss how you can contribute to delivering that top-notch experience they’re after.
✨Show Off Your Language Skills
Since this role requires German language proficiency, practice speaking and writing in German before your interview. Be prepared to answer questions in German to demonstrate your fluency and confidence, as this will be crucial for the job.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like handling complaints or tricky enquiries. Prepare examples from your past experience where you successfully resolved issues, showcasing your problem-solving skills and calm demeanour.
✨Be Personable and Energetic
The company is looking for someone with a friendly and lively manner. During the interview, let your personality shine through! Smile, engage with the interviewer, and show them that you can bring that positive energy to the team and customers alike.
