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- Tasks: Manage customer accounts, resolve queries, and ensure satisfaction and delivery targets.
- Company: Join a dynamic team in Pinxton focused on customer excellence and continuous improvement.
- Benefits: Enjoy a competitive salary, Monday to Friday shifts, and opportunities for professional growth.
- Why this job: Be part of a culture that values relationships, performance, and proactive problem-solving.
- Qualifications: Experience in customer account management preferred; strong communication and organisational skills required.
- Other info: Engage in exciting continuous improvement projects and contribute to company compliance.
The predicted salary is between 30000 - 35000 £ per year.
Location: Pinxton
Shift: Monday - Friday
Salary: £30k - £35k
The Role: Responsible for managing day to day customer accounts queries, ensuring customer satisfaction and agreed delivery targets are met.
Responsibilities:
- Support and lead Customer Performance Reviews with key and targeted customers, in order to build customer relationships and monitor performance.
- Support with all customer queries, complaints & escalation issues escalating concerns to the account manager.
- Support production controllers to develop customer account objectives.
- Manage the internal sales manifest & support the customer accounts team in achieving weekly targets.
- Manage Customer Scorecards and circulate internally, working with the Account Manager and Production Manager to produce recovery plans where necessary.
- Ensure any customer changes (delivery dates, order quantities etc) are updated within the ERP system.
- Maintain electronic order books for all customers ensuring records are accurate.
- Support in ensuring compliance with UK export regulations, undertaking internal audits & if issues arise assist with corrective action plans to ensure company compliance.
- Proactively support and engage in continuous improvement projects as required, to promote continuous improvement within the company.
- Measure and keep a record of our Delivery Performance to Customers.
The Candidate:
- Experience of managing customer accounts and conducting Business reviews (Preferred)
- Excellent verbal and written communication skills.
- Good working knowledge of word, excel, email and MRP/ERP systems.
- Ability to work quickly & under pressure, prioritise and manage many varying and conflicting tasks at the same time.
To apply for this position, please send your CV to (url removed) or call myself on (phone number removed).
Customer Account Lead employer: Optima UK Inc Ltd
Contact Detail:
Optima UK Inc Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Lead
✨Tip Number 1
Familiarise yourself with the company's customer account management processes. Understanding how they handle customer queries and performance reviews will give you an edge during interviews.
✨Tip Number 2
Brush up on your knowledge of ERP systems, as this role requires managing customer changes within such platforms. Being able to discuss your experience with similar systems can demonstrate your readiness for the job.
✨Tip Number 3
Prepare examples of how you've successfully managed customer accounts in the past. Highlighting specific instances where you've improved customer satisfaction or resolved issues will showcase your skills effectively.
✨Tip Number 4
Research the company’s approach to continuous improvement projects. Showing that you understand their commitment to enhancing customer service can set you apart from other candidates.
We think you need these skills to ace Customer Account Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing customer accounts and conducting business reviews. Use specific examples that demonstrate your ability to handle customer queries and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your excellent verbal and written communication skills. Mention your familiarity with ERP systems and how you can contribute to the company's continuous improvement projects.
Highlight Relevant Skills: In your application, emphasise your ability to work under pressure and manage multiple tasks. Provide examples of how you've successfully prioritised conflicting tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optima UK Inc Ltd
✨Showcase Your Customer Management Experience
Be prepared to discuss your previous experience managing customer accounts. Highlight specific examples where you successfully resolved queries or improved customer satisfaction, as this will demonstrate your capability for the role.
✨Demonstrate Strong Communication Skills
Since excellent verbal and written communication skills are crucial for this position, practice articulating your thoughts clearly. Consider preparing a few scenarios where you effectively communicated with customers or team members to resolve issues.
✨Familiarise Yourself with ERP Systems
As the role involves managing customer changes within an ERP system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with specific software, be ready to discuss it during the interview.
✨Prepare for Performance Review Discussions
Since the role includes leading Customer Performance Reviews, think about how you would approach these discussions. Prepare to talk about how you would build relationships with key customers and monitor their performance effectively.
