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- Tasks: Manage customer accounts, resolve queries, and ensure satisfaction daily.
- Company: Join a dynamic team in Pinxton focused on customer excellence.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Be part of a culture that values relationships and continuous improvement.
- Qualifications: No specific experience required; just a passion for customer service.
- Other info: Monday to Friday shifts offer a great work-life balance.
The predicted salary is between 30000 - 35000 £ per year.
Location: Pinxton
Shift: Monday - Friday
Salary: £30k - £35k
The Role: Responsible for managing day to day customer accounts queries, ensuring customer satisfaction and agreed delivery targets are met.
Responsibilities:
- Support and lead Customer Performance Reviews with key and targeted customers, in order to build customer relationships and monitor performance.
- Support with all customer queries, complaints & escalation issues escalating concerns to the account manager.
- Support production controllers to develop customer account objectives.
- Manage the internal sales manifest & support the customer accounts team in achieving weekly targets.
- Manage Customer Scorecards and circulate internally, working with the Account Manager and Production Manager to produce recovery plans where necessary.
- Ensure any customer changes (delivery dates, order quantities etc) are updated within the ERP system.
- Maintain electronic order books for all customers ensuring records are accurate.
- Support in ensuring compliance with UK export regulations, undertaking internal audits & if issues arise assist with corrective action plans to ensure company compliance.
- Proactively support and engage in continuous improvement projects as required.
Customer Account Lead employer: Optima UK Inc Ltd
Contact Detail:
Optima UK Inc Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Lead
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your approach during interviews and demonstrate that you're a great fit for the Customer Account Lead role.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed customer accounts in the past. Highlight your experience with performance reviews and how you've built strong relationships with clients, as this is crucial for the role.
✨Tip Number 3
Brush up on your knowledge of ERP systems and how they function in managing customer orders and records. Being able to speak confidently about your experience with these systems will set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for continuous improvement projects. Be ready to share ideas or experiences where you've contributed to process enhancements, as this aligns with our commitment to excellence and customer satisfaction.
We think you need these skills to ace Customer Account Lead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Account Lead position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer account management, handling queries, and leading performance reviews. Use specific examples to demonstrate your ability to meet customer satisfaction and delivery targets.
Showcase Problem-Solving Skills: Since the role involves managing complaints and escalation issues, include examples of how you've successfully resolved customer issues in the past. This will show your potential employer that you can handle challenges effectively.
Proofread Your Application: Before submitting your application, make sure to proofread your documents for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optima UK Inc Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Account Lead. Familiarise yourself with managing customer queries, performance reviews, and compliance with regulations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Prepare Examples of Your Experience
Think of specific examples from your past work that showcase your ability to handle customer complaints, manage accounts, and lead performance reviews. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Show Your Problem-Solving Skills
Be ready to discuss how you've dealt with challenging situations in previous roles. Highlight your approach to resolving customer issues and how you’ve contributed to continuous improvement projects. This will show your proactive attitude and ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s customer account management processes and their expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
