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- Tasks: Lead a dynamic customer service team and enhance experiences for German-speaking customers.
- Company: Join a forward-thinking company in Leicester with a focus on customer excellence.
- Benefits: Enjoy flexible working, bonuses, and perks like free breakfast and virtual GP services.
- Why this job: Shape the future of customer service while developing your leadership skills.
- Qualifications: Fluent in German and English, with proven team management experience.
- Other info: Be part of a supportive culture that values growth and high performance.
The predicted salary is between 36000 - 40000 £ per year.
Job Title- German Speaking Customer Service Team Manager Location – Leicester Salary – £36,000-£40,000 About the Role We are seeking a highly motivated Customer Service Team Manager fluent in German to lead and inspire our customer service team, delivering exceptional experiences for our German-speaking customers. As part of the contact centre leadership team, you will support senior management in driving performance, quality, and efficiency across the team. This is a newly created role, established to enhance the service we provide in these key markets. It\’s an exciting opportunity to join at a pivotal time and play a key role in shaping our success moving forward. In this role, you will: Use performance data to identify areas for improvement, diagnose root causes of underperformance, and implement actions to improve customer experience and KPI delivery. Drive a high-performance culture through coaching, performance management, and leading by example. Communicate clearly and consistently with your team, ensuring messages are understood and acted upon. Work with HR/People teams to conduct formal performance discussions in alignment with company policies. Act as an escalation point for customer issues, empowering your team to resolve queries effectively. Identify and develop talent within your team, fostering self-managed, high-performing teams. Recognise high performance, retain top talent, and inspire your team to deliver amazing customer experiences aligned with our values.About You Proven experience leading or managing a team, ideally in a customer-facing environment. Fluency in German and English (written and spoken at C1 level or native proficiency). Strong coaching and performance management skills with a track record of driving measurable improvements. Ability to thrive in a fast-paced environment, managing multiple priorities effectively. Excellent communication and stakeholder management skills. Emotionally intelligent, adaptable, and resilient, with the ability to lead through change.Benefits Flexible hybrid working Targeted annual bonus scheme Holiday entitlement increases with years of service Access to discounts and cashback offers via our staff portal Group personal pension scheme and life insurance 24/7 Virtual GP service for you and your household Free onsite parking, tea & coffee stations, and subsidised café with free breakfast toast
German Speaking Team Manager employer: Optima UK Inc Ltd
Contact Detail:
Optima UK Inc Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a German Speaking Team Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to team management and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your leadership skills during interviews! Share specific examples of how you've driven performance and improved customer experiences in previous roles. This will help you stand out as the ideal candidate for the position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace German Speaking Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and fluency in German, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've driven performance and improved customer experiences in previous roles.
Showcase Your Communication Skills: Since communication is crucial for this role, ensure your application is clear and concise. We want to see your ability to convey messages effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Optima UK Inc Ltd
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to customer service. Be ready to discuss how you've used data to drive improvements in your previous roles. This shows you understand the importance of KPIs and can bring that knowledge to the team.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached team members in the past. Highlight specific situations where your guidance led to measurable improvements. This will demonstrate your ability to inspire and develop talent within the team.
✨Communicate Clearly
Practice articulating your thoughts clearly in both German and English. Since this role requires fluency in both languages, being able to switch between them effortlessly during the interview will showcase your language skills and communication prowess.
✨Emphasise Adaptability
Be ready to discuss times when you've had to adapt to change in a fast-paced environment. Share how you managed multiple priorities and led your team through transitions. This will highlight your resilience and emotional intelligence, which are crucial for this role.
