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- Tasks: Support customers with technical queries and manage service orders efficiently.
- Company: Join a dynamic team at Optima Recruitment, known for its supportive culture.
- Benefits: Enjoy 23 days holiday, birthday off, pension, and training opportunities.
- Why this job: Be part of a collaborative environment that values your input and growth.
- Qualifications: Familiarity with technical procedures and proficiency in Sage and Microsoft Office required.
- Other info: Refer a friend and earn £100 if they get placed!
The predicted salary is between 22000 - 28000 £ per year.
Based in Leatherhead
£26,000 - £28,000 salary (DOE)
Monday - Friday, 8:30am - 5:30pm
Benefits:
- 23 days holiday + bank holidays
- Pension
- Training provided
- Birthday off
Ensure prompt, efficient responses to customer technical enquiries, either directly or via team members.
Accurately log all technical call enquiries in Hubspot.
Respond to initial customer enquiries and prepare accurate, timely quotations.
Follow up on quotations and address customer queries.
Enter service orders into Sage upon receipt of purchase orders.
Process Engineer service reports through to final invoicing.
Resolve invoice or payment disputes in collaboration with credit control.
Review and file Engineers’ site reports in SharePoint job folders.
Liaise with purchasing to check spare parts availability.
Regularly review and update Work Instructions to maintain accuracy and relevance.
Offer constructive and supportive feedback to improve processes and teamwork.
Person Specification:
- Familiarity with on-site technical procedures and service delivery processes.
- Understanding of the full-service order workflow—from initial enquiry to final payment.
- Proficient in using Sage and SharePoint for service order processing and documentation.
- Awareness of individual Engineers’ skills and capabilities to allocate tasks effectively.
- Strong time management and organisational abilities.
- Good working knowledge of Microsoft Office, Hubspot, and Sage.
- Flexible and adaptable to perform duties beyond the defined role when required.
- Able to apply experience to new or unfamiliar technical and operational challenges, delivering practical solutions.
- Willing and able to cover for colleagues during absences or holidays.
- Strong problem-solving skills.
- Confident in promoting products and services during calls or service visits.
- Excellent communication skills, both written and verbal.
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Technical Support Coordinator employer: Optima Recruitment
Contact Detail:
Optima Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Coordinator
✨Tip Number 1
Familiarise yourself with the technical support processes and tools mentioned in the job description, such as Hubspot and Sage. This will not only help you understand the role better but also demonstrate your proactive approach during any discussions.
✨Tip Number 2
Brush up on your problem-solving skills and think of examples where you've successfully resolved customer issues in the past. Being able to articulate these experiences can set you apart during interviews.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you would handle customer enquiries and follow-ups. Practice articulating your thoughts clearly and confidently, as this is crucial for the role.
✨Tip Number 4
Research StudySmarter and our values to align your answers with what we stand for. Understanding our mission and how you can contribute will make a positive impression during the interview process.
We think you need these skills to ace Technical Support Coordinator
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the Technical Support Coordinator position. Make a note of the key responsibilities and required skills, such as familiarity with technical procedures and proficiency in Sage and SharePoint.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your problem-solving abilities, communication skills, and any experience with customer technical enquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention specific examples from your past experiences that demonstrate your ability to handle technical enquiries and manage service orders.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Optima Recruitment
✨Know the Job Inside Out
Make sure you thoroughly understand the job description and requirements. Familiarise yourself with technical support processes, service order workflows, and the tools mentioned like Sage and Hubspot. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Highlight your problem-solving abilities and how you can apply them to new challenges. This is crucial for a Technical Support Coordinator role where quick thinking is essential.
✨Demonstrate Strong Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle customer enquiries and follow-ups, ensuring you convey your ability to communicate effectively both verbally and in writing.
✨Be Ready to Discuss Teamwork
This position involves liaising with various teams, so be prepared to talk about your experience working collaboratively. Share instances where you provided constructive feedback or supported team members, showcasing your adaptability and willingness to contribute to a positive team environment.
