At a Glance
- Tasks: Be the go-to person for customer queries and ensure a smooth experience.
- Company: Join a friendly, growing business in Epsom with a supportive team.
- Benefits: Enjoy a competitive salary, on-site parking, and a Monday to Friday schedule.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Previous customer service experience and great communication skills are essential.
The predicted salary is between 25185 - 30000 £ per year.
Our client is a well-established and growing business looking to recruit a Product Support Co-ordinator to join their friendly team. This is a busy and varied role where you will be the first point of contact for customers, providing a professional and efficient service via telephone and email. You will play an important part in ensuring enquiries are handled effectively, orders are processed accurately, and customers receive a positive experience throughout their journey.
- Based in Epsom
- c £27,000 salary
- Monday to Friday, 9am to 5.30pm
- Parking on site
Key Responsibilities
- Respond to customer enquiries via telephone and email in a timely and professional manner.
- Resolve customer issues and complaints, identifying appropriate solutions.
- Process customer orders, requests and amendments accurately.
- Maintain and update customer records using internal systems.
- Provide customers with clear information regarding products and services.
- Ensure all work is completed in line with company procedures and service standards.
- Support the wider team in delivering an outstanding customer experience.
- Providing technical support, help and support.
- Achieve agreed service levels and response time targets.
About You
- Previous experience in a customer service or customer support role.
- Excellent verbal and written communication skills.
- Strong...
Product Support Coordinator in Surrey employer: Optima Recruitment
Optima Recruitment is an excellent employer, offering a dynamic work environment in Epsom where teamwork and customer satisfaction are at the forefront. Employees benefit from competitive salaries, overtime opportunities, and a comprehensive holiday and pension scheme, all while enjoying a culture that promotes hands-on experience and professional growth in the installation sector.
