At a Glance
- Tasks: Coordinate engineers, manage schedules, and provide top-notch customer service.
- Company: Leading company in Tadworth with a vibrant team culture.
- Benefits: Competitive salary, permanent position, and a fun office environment.
- Other info: Join a busy team where office banter is part of the day!
- Why this job: Be the go-to person for customers and keep things running smoothly.
- Qualifications: Organised, confident, and great at communication.
The predicted salary is between 23850 - 29150 £ per year.
Helpdesk Coordinator Up to 34,000 | Permanent A fantastic opportunity has arisen for an organised, confident and personable Helpdesk Coordinator to join a leading company based in Tadworth.
We re looking for someone who enjoys keeping things running smoothly, providing excellent customer service and coordinating engineers effectively.
You ll be a key point of contact for customers and clients while managing the day-to-day administration that keeps the helpdesk operating efficiently.
If you re someone who can communicate confidently at all levels, enjoys being part of a busy team and appreciates a bit of office banter along the way, this could be the role for you!
The Role As Helpdesk Coordinator, your responsibilities will include: * Coordinating and managing engineers daily schedules, covering both reactive and preventative maintenance * Acting as the first point of contact for customers and clients, handling telephone calls, emails and general queries * Managing engineers diaries and allocating jobs efficiently * Completing general administration, including reviewing reports, filing and ordering parts through the internal system * Uploading and allocating documents to online systems, ensuring records are accurate and kept up to date * Preparing paperwork and documentation for site audits * Assisting with expense forms and managing holiday and sickness recor...
Helpdesk Coordinator in Surrey employer: Optima Recruitment
Optima Recruitment is an excellent employer, offering a dynamic work environment in Epsom where teamwork and customer satisfaction are at the forefront. Employees benefit from competitive salaries, overtime opportunities, and a comprehensive holiday and pension scheme, all while enjoying a culture that promotes hands-on experience and professional growth in the installation sector.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator in Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Optima Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Optima Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Coordinator in Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Optima Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Optima Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Optima Recruitment!
How to prepare for a job interview at Optima Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
