At a Glance
- Tasks: Support trading operations and enhance customer experience through collaboration and analysis.
- Company: Leading company in the trading sector, based in Leatherhead.
- Benefits: Competitive salary of circa £25,000 and shift rotation.
- Other info: Opportunity to work in a fast-paced environment with career growth potential.
- Why this job: Join a dynamic team and gain valuable insights into trading and market trends.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 25000 - 25000 £ per year.
Purpose of the Role:
- Reports directly to the Head of Trading and will work as an integral part of the Trading team in all aspects to deliver to our clients and provide a superior user experience of the platform.
- You will gain insights from market and industry analyses, customer behavioural research and consider the rapidly changing technological landscape.
- You will be required at times to work collaboratively on sales trading, customer implementation, legal and development and will be comfortable engaging with customers in order to understand requirements and to provide customer support.
- You will cover the Trading desk as part of your daily duties.
Job Description:
- Develop relationships with customers and internal teams to effectively support day-to-day support queries.
- Participate in technical pre-sales meetings with potential customers to sell products and services.
- Produce content including documentation and presentations, both at a non-technical and technical level.
- Engage with customers, sometimes face-to-face, to gather requirements, to identify product improvement opportunities.
- Monitor the competitive landscape to understand market opportunities and trends, products and commodity markets.
- Analyse product usage statistics and patterns to identify product improvements.
We think you need these skills to ace Graduate Trading Support in Surrey
Customer Relationship Management
Market Analysis
Customer Behavioural Research
Technical Support
Sales Support
Documentation Skills
Presentation Skills
