At a Glance
- Tasks: Support the customer journey by processing orders and managing documentation.
- Company: Join a friendly, fast-paced team in Surbiton with onsite parking.
- Benefits: Competitive salary, 23 days holiday, workplace pension, and career progression.
- Other info: Enjoy a Monday to Friday schedule with a supportive work environment.
- Why this job: Be part of a dynamic team and enhance your organisational skills.
- Qualifications: Experience in administration and order processing is essential.
Fantastic opportunity for a bright, organised and personable individual to join a friendly and fast-paced team based in Surbiton. This is a varied administration role where you will play a key part in supporting the customer journey from order confirmation through to delivery, ensuring all administration and order processing is completed accurately and efficiently.
Duties Include:
- Processing customer orders once signed contracts and deposits have been received
- Creating and maintaining accurate customer files and documentation
- Updating the internal system with confirmed customer details, surveys and signed approvals
- Ordering parts for service call requirements
- Coordinating and creating weekly delivery schedules
- Liaising daily with surveyors and handling incoming enquiries
- Managing and updating the system with delivery dates and project updates
- Supporting the wider office team with general administration duties
- Ensuring all customer information and orders are processed accurately and within deadlines
Candidate Requirements:
- Previous administration and order processing experience is essential
- Strong organisational skills with excellent attention to detail
- Confident and professional telephone manner
- Enjoys dealing with customers and providing a high level of service
- Able to work well within a team and manage a busy workload
- Computer literate with experience using internal systems/databases
- Well presented, reliable and punctual
Additional Information:
- Based in Surbiton
- Salary: £28,000 – £32,000 depending on experience
- Monday – Friday, 8.30am – 4.30pm
- 23 days holiday + bank holidays
- Workplace pension
- Genuine opportunities for progression within the business
Sales Support Administrator employer: Optima Recruitment
Join a vibrant and supportive team in Surbiton, where your role as a Sales Support Administrator will be pivotal in enhancing the customer experience. With a competitive salary, generous holiday allowance, and a commitment to employee growth, this company fosters a collaborative work culture that values each team member's contributions. Enjoy the convenience of onsite parking and a structured Monday to Friday schedule, making it an ideal workplace for those seeking a fulfilling career in administration.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Optima Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Optima Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Optima Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Optima Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Optima Recruitment!
How to prepare for a job interview at Optima Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
