Temporary Receptionist in Leatherhead

Leatherhead * Start ASAP – On-going * £13ph * Shifts: 7 days a week, 7.15am to 3.15pm and 2pm to 10pm Key responsibilities: * Taking reservations either face to face, over the phone or email * Be responsible for handling incoming and outgoing telephone calls promptly and courteously, ensuring that enquiries and messages are always dealt with efficiently * Develop and maintain effective liaison with other departments * Ensure that guests are visitors are well looked after * Too ensure that parcels are received without delay * Responsible for the Reception area, ensuring that the area is clean and tidy, parcels are received, and that security measures are maintained * Responsible for taking customer payments and reconciling banking to ensure financial safeguarding are maintained * Deal with customer complaints and follow relevant complaints processes * Will occasionally support the conference centre team with large functions * Report any accidents or incidents, following company procedures * Attend training courses related to the role as and when required Key Skills * Experience in a similar role is essential * Has effective interpersonal and communication skills, with the ability to communicate at all levels. * Being approachable, calm under pressure, maintaining a professional and positive manner * Has a hands-on approach, is well organised, able to multitask and utilise their own initiative * Previous experience of working with IT systems and/or databases * Can demonstrate flexibility regarding shifts which include early and late shifts along with weekend working