Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our client service team, helping customers with queries and onboarding.
- Company: Join a growing, ambitious team in a supportive environment.
- Benefits: Enjoy a competitive salary, hybrid work, free parking, and 25 days holiday.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and proficiency in MS Office are essential.
- Other info: Earn £100 for referring a friend who gets hired!
The predicted salary is between 24000 - 28000 £ per year.
Our client is looking for a proactive and customer‑focused Client Service Executive to join their friendly, ambitious and growing team. You will be the first point of contact for client/customer queries via their service desk and telephone support line, while maintaining accurate and up‑to‑date information on their CRM systems. You will also play a key role in onboarding and training new customers, facilitating product enquiries, and supporting light account management activities in close collaboration with the wider Commercial team.
- Salary: £30,000 - £35,000 (DOE)
- Location: Leatherhead
- Working Hours: Monday to Friday, 9.00 am – 5.30 pm
- Work Arrangement: Hybrid (3 days office)
- Benefits: Free parking, 25 days holiday, excellent company benefits
Aptitude, Skills & Abilities:
- Strong client facing and presenting skills.
- Ability to demonstrate products to customers.
- Proficient in Outlook and MS Office.
- Presentation skills: able to convey a point in a clear and effective way while delivering in a professional yet warm and personable style.
- Comfortable managing multiple customer enquiries at once and prioritising effectively.
- Strong follow‑through to ensure customer issues are fully resolved.
- Ability to learn new systems and processes quickly.
Personal Attributes / Disposition:
- Communication skills: excellent verbal, written and interpersonal.
- Results orientation: you are a person who likes to complete a project on time and done well.
- Teamwork: able to work effectively with others in a group and participate in new ideas generation.
- Approachable and friendly style when engaging with customers.
- Takes ownership of tasks and sees things through to completion.
- Open to feedback and willing to adapt based on team or customer needs.
- Shows initiative and suggests improvements when spotting inefficiencies.
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Client Service Executive in Leatherhead employer: Optima Recruitment
Contact Detail:
Optima Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive in Leatherhead
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, it's crucial to convey information clearly and warmly. Role-play with a friend or use online resources to sharpen your presentation skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Service Executive in Leatherhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Service Executive role. Highlight your client-facing experience and any relevant training or onboarding you've done in the past.
Craft a Personal Cover Letter: Use your cover letter to show off your personality! Talk about why you're excited about this role and how your approach aligns with our friendly and proactive team culture.
Showcase Your Communication Skills: Since communication is key for this role, make sure your written application is clear and professional. Use a warm tone to convey your approachability and readiness to engage with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Optima Recruitment
✨Know Your Client Service Basics
Before the interview, brush up on the fundamentals of client service. Understand what makes a great first point of contact and be ready to share examples of how you've handled customer queries in the past. This will show your proactive and customer-focused attitude.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a short presentation about a product or service you’re familiar with, demonstrating your ability to convey information effectively.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've resolved customer issues or improved processes. Be ready to discuss these during the interview, as it highlights your results-oriented mindset and your ability to take ownership of tasks.
✨Be Ready to Adapt
The job description mentions being open to feedback and adapting to team needs. Prepare to discuss how you've successfully adapted in previous roles. This shows that you're not just a team player but also someone who can grow with the company.
