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- Tasks: Deliver exceptional customer service and resolve client queries with confidence.
- Company: Join a leading global business with a supportive team culture.
- Benefits: £25,700 salary, bonus, hybrid working, gym access, and career progression.
- Other info: Enjoy a flexible work environment with regular salary reviews and comprehensive training.
- Why this job: Make a real difference by helping clients and building trust.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 25700 - 25700 £ per year.
£25,700 + bonus and regular pay reviews
Monday - Friday (3 days a week working from home). Professional study support & clear progression opportunities. Regular salary reviews.
About the Role
We're looking for enthusiastic Customer Service Representatives to join a growing Client Services team at a leading global business. This full-time position offers a flexible hybrid working model with two days per week in office and the rest remote.
You'll be the first point of contact for their clients—delivering exceptional service, resolving queries, and building trust with each interaction. If you have strong communication skills and are passionate about helping people, we'd love to hear from you.
Responsibilities
- Manage client and adviser queries via phone, email, and letter
- Own and resolve customer enquiries
- Explain products and services with clarity
- Handling calls and ensuring enquiries / concerns are resolved effectively
- Dealing with vulnerable customers
Qualifications
- Good standard of education
- Previous experience in a customer service role is preferable
- Excellent communication skills - spoken and written (business-level English required)
- Confident telephone manner and ability to build rapport
- Strong customer focus - committed to delivering a great experience
- Comfortable using digital tools and open to learning new systems
What You'll Get
- £25,700 base salary + 10% bonus
- Hybrid working - 2 days in office
- Buy and sell holiday
- Gym on site
- Annual salary reviews
- Comprehensive training programme and study support (regular salary reviews)
- Clear career progression path
- Supportive team culture and modern working environment
Client Services Executive in Ewell employer: Optima Recruitment
Contact Detail:
Optima Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive in Ewell
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Client Services Executive role. Keep it concise and engaging!
✨Tip Number 3
Show off your skills! If you have experience handling customer queries or resolving issues, be ready to share specific examples during interviews. This will demonstrate your ability to deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Services Executive in Ewell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Services Executive role. Highlight your customer service experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for helping people and your strong communication skills. Let us know why you’re excited about joining our team at StudySmarter.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Optima Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Client Services Executive, strong communication is key. Practise articulating your thoughts clearly and confidently. You might even want to role-play common customer service scenarios with a friend to get comfortable with handling queries.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service experiences. Prepare specific examples that showcase your problem-solving skills and ability to build rapport with clients.
✨Show Enthusiasm and Positivity
During the interview, let your passion for helping people shine through. A positive attitude can make a huge difference, especially in a client-facing role. Remember, they’re looking for someone who can deliver exceptional service!