At a Glance
- Tasks: Be the go-to person for customer queries and ensure a smooth order process.
- Company: Join a friendly, growing business in Epsom with a supportive team.
- Benefits: Earn £27,000, enjoy Monday to Friday hours, and benefit from on-site parking.
- Other info: Refer a friend and earn £100 if they get placed!
- Why this job: Make a real difference by providing excellent customer support and resolving issues.
- Qualifications: Previous customer service experience and strong communication skills are essential.
Our client is a well-established and growing business looking to recruit a Product Support Co-ordinator to join their friendly team.
This is a busy and varied role where you'll be the first point of contact for customers, providing a professional and efficient service via telephone and email.
You'll play an important part in ensuring enquiries are handled effectively, orders are processed accurately, and customers receive a positive experience throughout their journey.
- Based in Epsom
- Monday – Friday, 9am – 5.30pm
- Parking on site
Key Responsibilities
- Respond to customer enquiries via telephone and email in a timely and professional manner.
- Resolve customer issues and complaints, identifying appropriate solutions.
- Process customer orders, requests and amendments accurately.
- Maintain and update customer records using internal systems.
- Provide customers with clear information regarding products and services.
- Ensure all work is completed in line with company procedures and service standards.
- Support the wider team in delivering an outstanding customer experience.
- Providing technical support, help and support
- Achieve agreed service levels and response time targets.
About You
- Previous experience in a customer service or customer support role.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with a proactive approach.
- Confident managing multiple tasks and prioritising workload.
- Empathetic with excellent listening skills.
- Good IT skills, including Microsoft Office
- Able to work well under pressure while maintaining accuracy.
- A team player with a positive and flexible attitude.
- A practical or technical aptitude would be advantageous but is not essential.
Refer a friend and earn £100!
If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you
Product Support Coordinator in Epsom employer: Optima Recruitment
Optima Recruitment is an excellent employer, offering a dynamic work environment in Epsom where teamwork and customer satisfaction are at the forefront. Employees benefit from competitive salaries, overtime opportunities, and a comprehensive holiday and pension scheme, all while enjoying a culture that promotes hands-on experience and professional growth in the installation sector.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Coordinator in Epsom
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Optima Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Optima Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Support Coordinator in Epsom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Optima Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Optima Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Optima Recruitment!
How to prepare for a job interview at Optima Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
