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- Tasks: Engage with customers, handle enquiries, and provide top-notch service.
- Company: Join a leading employer known for career growth and support.
- Benefits: Earn £25,000-£26,000, enjoy 25 days holiday, and hybrid work options.
- Why this job: Kickstart your career with structured training and professional qualifications.
- Qualifications: GCSEs in Maths and English, customer service experience is a plus.
- Other info: Refer a friend and earn rewards; great opportunities for advancement.
The predicted salary is between 25000 - 26000 £ per year.
A great opportunity to work for one of the leading employers in the area who offer professional and structured training and development opportunities.
Opportunities to study for professional qualifications, including the CeMAP.
Full training given.
Based in Epsom.
Salary: £25,000 to £26,000 + discretionary bonus.
Benefits:
- 25 days holiday (rising to 28 days with service) + bank holidays
- Hybrid (after training)
- Monday to Friday - 9.00 am - 5.30 pm
- Outstanding company benefits
Job Description:
- Dealing with telephone calls and responding efficiently to enquiries
- Issuing relevant literature, illustrations and application forms to customers
- Proactively following up enquiries with a view to converting these into applications
- Responding to requests for progress updates from customers
- Producing regular ad-hoc management information reports
- Conducting account transactions for new and existing customers
Person Specification:
- Must be educated to GCSE level 5 grade A - C (minimum C grade in both Maths & English)
- Previous customer service experience would be advantageous
- Previous experience of handling incoming telephone calls advantageous
- Strong organisational ability and a keen attention to detail
- Confident, clear and professional telephone manner
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Graduate/A\'level Career Opportunity in Epsom employer: Optima Recruitment
Contact Detail:
Optima Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate/A\'level Career Opportunity in Epsom
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Do mock interviews with friends or family to boost your confidence. Focus on common customer service scenarios to prepare for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to landing that fantastic role with great benefits!
We think you need these skills to ace Graduate/A\'level Career Opportunity in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any previous customer service experience and relevant qualifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this opportunity and how you can contribute to our team. Keep it concise but engaging!
Showcase Your Communication Skills: Since this role involves dealing with customers over the phone, it's essential to demonstrate your clear and professional communication style in your application. We want to see that you can convey information effectively!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining us!
How to prepare for a job interview at Optima Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Customer Service Skills
Since this role is all about customer service, think of scenarios where you've successfully handled customer queries or complaints. Prepare to discuss these experiences during the interview, highlighting your problem-solving skills and ability to communicate clearly.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows that you're serious about your future with them and helps you gauge if it's the right fit for you.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual demonstrates your professionalism and respect for the interviewer's time, setting a positive tone for the rest of the meeting.
