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For Companies At a Glance
- Tasks: Engage with customers via phone, handle enquiries, and manage account transactions.
- Company: Join a leading employer in Epsom known for career growth and development.
- Benefits: Enjoy hybrid work, 23-27 days holiday, pension scheme, and professional study support.
- Why this job: Gain valuable experience in customer service while working in a supportive and dynamic environment.
- Qualifications: GCSE level education with strong communication skills; previous customer service experience preferred.
- Other info: Refer a friend and earn £100 if they get placed!
Our client is one of the leading employers in the area and is seeking a Customer Service Representative. They offer professional and structured training and development opportunities, genuine career progression and a benefits package which is second to none.
Opportunities to study for professional qualifications, including the CeMAP.
Based in Epsom. Up to £25,000 (DOE) + discretionary bonus. 23 days holiday (rising to 27 days) + bank holidays. Hybrid (after training).
Job Description:
- Dealing with telephone calls and responding efficiently to enquiries.
- Issuing relevant literature, illustrations and application forms to customers.
- Proactively following up enquiries with a view to converting these into applications.
- Responding to requests for progress updates from customers.
- Producing regular ad-hoc management information reports.
- Conducting account transactions for new and existing customers.
Person Specification:
- Must be educated to GCSE level 5 grade A - C (minimum C grade in both Maths & English).
- Previous customer service experience.
- Previous experience of handling incoming telephone calls.
- A background in financial services, banking, insurance or similar would be an advantage.
- Strong administrative and organisational ability and a keen attention to detail.
- Confident, clear and professional telephone manner.
Benefits:
- Pension Scheme.
- BUPA Membership.
- Professional Study Support.
- Free Parking.
- Social Events.
- Staff monthly draw.
- Perkbox.
- Life assurance.
- Income protection.
- Season ticket loan.
- Buy and sell holiday.
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Service Representative employer: Optima Recruitment
Contact Detail:
Optima Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their products and customer service approach will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves handling incoming calls, being able to convey information clearly and professionally over the phone is crucial. Consider role-playing with a friend or using mock calls to build your confidence.
✨Tip Number 3
Highlight any relevant experience in financial services or customer service during your discussions. If you have worked in similar environments, be ready to share specific examples of how you handled customer inquiries and resolved issues effectively.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your enthusiasm for the position and helps you assess if the company culture and growth opportunities align with your career goals.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Job Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Representative position. Tailor your application to highlight relevant experience and skills.
Craft a Tailored CV: Ensure your CV is up-to-date and specifically tailored for this role. Emphasise your previous customer service experience, telephone handling skills, and any relevant background in financial services or similar fields.
Write a Compelling Cover Letter: Include a cover letter that outlines your motivation for applying and how your skills align with the company's needs. Mention your attention to detail and organisational abilities, as these are key for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Optima Recruitment
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in working for them.
✨Prepare for Common Questions
Anticipate common interview questions for a Customer Service Representative role, such as how you handle difficult customers or your experience with telephone enquiries. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Skills
Highlight your previous customer service experience and any relevant skills, such as strong communication and organisational abilities. Be ready to provide specific examples of how you've successfully handled customer interactions in the past.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could include inquiries about the training process, opportunities for career progression, or the team culture. It shows your enthusiasm and interest in the role.
