Customer experience Administrator

Customer Experience Administrator A highly successful and growing business within the entertainment sector is looking for an experienced Customer Service Administrator who is looking for a career and not just a job. Based in Epsom £26,000 salary Monday – Friday, 9am – 5.30pm 20 days holiday + bank holidays Onsite parking Job specification: Answering emails/phone calls from customers and solving issues. Follow the complaints procedure and logging all correspondence. Liaising with suppliers and couriers to help organise customer requests. Provide troubleshooting advice and arranging spare parts to be delivered. Logging customers who may require on site engineer visits. Dealing with returns – working closely with the supplier and shipping company. Liaising with Engineers and scheduling installations. Generating reports for management. Implement systems and procedures. Check and respond to Google reviews. Working on a ticketing system. Person specification: Minimum 2 years’ customer service experience with an eye for detail. Excellent customer service. Handling and resolving problems or experience scheduling. A technical mind would be an advantage. Able to multi task and prioritise. Able to deal calmly and …