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- Tasks: Coordinate engineers' schedules and manage customer communications in a dynamic environment.
- Company: Join a reputable company with a supportive team culture in Cobham.
- Benefits: Enjoy a competitive salary, pension scheme, and 20 days holiday plus bank holidays.
- Other info: Earn £100 for referring a friend who gets hired!
- Why this job: Be part of a growing team where every day brings new challenges and opportunities.
- Qualifications: Experience in customer service or administration, with strong communication and organisational skills.
The predicted salary is between 28000 - 32000 £ per year.
Due to continued growth and expansion, our client is looking to recruit an organised and proactive Service Co-Ordinator to join their friendly and well-established team based in the heart of Cobham. This is an excellent opportunity for someone who enjoys a fast-paced and varied position, where no two days are the same. The successful candidate will play a key role in supporting the smooth day-to-day running of the service department, ensuring engineers are efficiently scheduled, customers are kept informed, and orders are processed accurately. The company has built an excellent reputation within its industry and offers a supportive working environment with long-term career stability and development opportunities.
Key Responsibilities
- Coordinating and managing engineers’ diaries, scheduling appointments and service visits efficiently
- Acting as the main point of contact for customers, providing updates and managing expectations professionally
- Processing sales and service orders accurately using the internal system
- Liaising with suppliers and placing orders for equipment and parts
- Monitoring and managing shared inboxes, ensuring all enquiries are responded to promptly
- Handling inbound calls and directing enquiries appropriately
- Supporting the wider service and administration team with day-to-day coordination tasks
- Ensuring all service-related documentation and records are kept up to date
- Building strong working relationships with engineers, suppliers, and clients
Person Specification
The ideal candidate will be highly organised, customer-focused, and confident working within a busy office environment. You will possess excellent communication skills and be able to prioritise workloads effectively while maintaining a high level of attention to detail.
Skills & Experience Required
- Previous experience within a customer service, service co-ordination, scheduling, administration, or sales support role
- Excellent telephone manner and communication skills
- Strong organisational skills with the ability to multitask effectively
- Confident liaising with customers, suppliers, and internal teams
- Good IT skills, including Microsoft Office applications
- A proactive and positive approach to work
- Ability to work well both independently and as part of a team
Benefits
- Competitive salary of £28,000 – £32,000 depending on experience
- Pension scheme
- Free onsite parking
- 20 days holiday plus bank holidays
- Office closed over the Christmas period
- Friendly and supportive working environment
- Stable and growing company with long-term opportunities
- Working Hours: Monday to Friday, 09:00 – 17:30
Service Co-ordinator in Cobham employer: Optima Recruitment
Contact Detail:
Optima Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator in Cobham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Co-ordinator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills match what they’re looking for. Practise common interview questions so you can showcase your organisational and customer service skills with confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’d be a perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Service Co-ordinator in Cobham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Co-ordinator role. Highlight your experience in customer service and coordination, and don’t forget to mention any relevant skills that match the job description!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the team. Be sure to mention your organisational skills and how you can contribute to the smooth running of the service department.
Show Off Your Communication Skills: Since this role involves liaising with customers and suppliers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – just like you would in a real conversation!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our friendly team in Cobham!
How to prepare for a job interview at Optima Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Co-ordinator role. Familiarise yourself with the key responsibilities like scheduling appointments and managing customer expectations. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Practice Your Communication Skills
As a Service Co-ordinator, you'll need excellent communication skills. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how they relate to the job.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or growth opportunities within the organisation. This shows your genuine interest in the role and helps you assess if it's the right fit for you.