At a Glance
- Tasks: Manage creator relationships and enhance their experience for growth and satisfaction.
- Company: Dynamic company with a collaborative culture and regular team events.
- Benefits: 28 days annual leave, gym membership, competitive salary, and KPI bonuses.
- Other info: Be the first in this role and help define the Creator Success framework.
- Why this job: Shape the future of creator success while making a real impact.
- Qualifications: Strong relationship management skills and a passion for supporting creators.
The predicted salary is between 34000 - 36000 £ per year.
28 days annual leave (including bank holidays)
Gym membership
£34,000 - £36,000 + £6,000 per year in KPI Bonuses
Regular team events and a collaborative company culture
Based in Chessington
Role Overview
The Creator Success Lead is responsible for owning the end-to-end creator experience within the business, with a primary focus on retention, growth, and satisfaction. You will manage creator relationships, identify opportunities to improve performance and revenue, and ensure creators receive consistent, high-quality support. As the first hire in this function, you will also help shape processes and define the Creator Success framework across the company. Working closely with internal teams, you will act as the voice of creators and play a key role in improving engagement, reducing churn, and driving long-term value.
Key Responsibilities
- Manage a portfolio of creators, acting as their primary point of contact and building strong, long-term relationships
- Lead structured onboarding and offboarding processes, ensuring smooth transitions for all creators
- Conduct regular check-ins with creators to review performance, goals, challenges, and growth opportunities
- Act as the internal voice of creators, ensuring feedback and needs are communicated across relevant teams
- Own creator retention and proactively identify churn risks before they arise
Client Account Manager employer: Optima Recruitment
As a Client Account Manager at our Chessington location, you will thrive in a dynamic and collaborative work culture that prioritises employee well-being with 28 days of annual leave, gym membership, and performance bonuses. We are committed to your professional growth, offering regular team events and opportunities to shape the future of creator success within the company, making it an ideal environment for those seeking meaningful and rewarding employment.
