At a Glance
- Tasks: Manage creator relationships and enhance their experience for growth and satisfaction.
- Company: Dynamic company with a collaborative culture and regular team events.
- Benefits: 28 days annual leave, gym membership, competitive salary, and KPI bonuses.
- Other info: Earn £100 by referring a friend who gets placed!
- Why this job: Shape the creator success framework and make a real impact in a fast-paced environment.
- Qualifications: 2+ years in client-facing roles with strong organisational and problem-solving skills.
The predicted salary is between 34000 - 36000 £ per year.
28 days annual leave (including bank holidays)
Gym membership
£34,000 - £36,000 + £6,000 per year in KPI Bonuses
Regular team events and a collaborative company culture
Based in Chessington
Role Overview
The Creator Success Lead is responsible for owning the end-to-end creator experience within the business, with a primary focus on retention, growth, and satisfaction. You will manage creator relationships, identify opportunities to improve performance and revenue, and ensure creators receive consistent, high-quality support. As the first hire in this function, you will also help shape processes and define the Creator Success framework across the company. Working closely with internal teams, you will act as the voice of creators and play a key role in improving engagement, reducing churn, and driving long-term value.
Key Responsibilities
- Manage a portfolio of creators, acting as their primary point of contact and building strong, long-term relationships
- Lead structured onboarding and offboarding processes, ensuring smooth transitions for all creators
- Conduct regular check-ins with creators to review performance, goals, challenges, and growth opportunities
- Act as the internal voice of creators, ensuring feedback and needs are communicated across relevant teams
- Own creator retention and proactively identify churn risks before they escalate
- Support initiatives that maximise creator lifetime value and long-term account growth
- Collaborate with internal teams to enhance monetisation opportunities for creators
- Develop and maintain scalable creator success processes, including onboarding, retention, and escalation workflows
- Ensure CRM systems and creator records are accurately maintained and regularly updated
- Align internal delivery teams with creator expectations, requests, and timelines
- Provide structured weekly guidance and ensure creator performance expectations are tracked
- Track, analyse, and report on key performance metrics
- Translate data into actionable insights and provide regular reporting to leadership
- Manage creator escalations with urgency, professionalism, and a solutions-focused approach
- Coordinate across internal teams to resolve issues efficiently while maintaining strong creator relationships
Person Specification
We are seeking a commercially driven, highly organised individual with experience in client or creator-facing roles.
Skills & Experience
- 2+ years’ experience in Customer Success, Account Management, Creator Management, Talent Management, or similar role
- Proven ability to manage a portfolio of clients or creators at scale
- Strong track record in improving retention and reducing churn
- Experience using CRM systems and project management tools
Personal Attributes
- Strong ownership mindset and accountability
- Highly organised with excellent prioritisation skills
- Proactive problem-solver who anticipates issues early
- Collaborative and team-oriented approach
- Comfortable working in a fast-paced, evolving environment
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Client Account Manager in Chessington employer: Optima Recruitment
Optima Recruitment Limited is an exceptional employer, offering a vibrant work culture in Chessington that prioritises collaboration and team spirit. With generous benefits such as 28 days of annual leave, gym membership, and performance bonuses, employees are encouraged to thrive both personally and professionally. The company fosters growth opportunities through structured onboarding processes and regular check-ins, ensuring that every team member feels valued and supported in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Chessington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Optima Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Optima Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager in Chessington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Optima Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Optima Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Optima Recruitment!
How to prepare for a job interview at Optima Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
