Customer Service & Sales Support Specialist
Due to internal promotion and company growth, our client is looking for a proactive, customer-focused individual to join their team.
This is a varied role combining customer service, order processing and sales support with a focus on identifying opportunities to grow sales across their product portfolio.
- £25,000 to £27,000 (DOE)
- Based in Leatherhead
- 9am – 5:30pm (4pm finish on Friday)
Benefits:
- 25 days holiday plus bank holidays
- Car parking
- Life Insurance after probationary period
- Healthcare after 3 years’ service
- Pension scheme
- Opportunities for career progression
Job Description:
Customer Service
- Handle incoming calls, emails and customer enquiries, providing a professional, friendly and responsive service.
- Process customer orders accurately and efficiently, ensuring information is recorded correctly within the relevant systems.
- Manage and prioritise emails across individual and shared inboxes, ensuring enquiries are dealt with promptly.
- Maintain accurate customer records and ensure all relevant information is captured from calls, emails and other communications.
- Prioritise workload effectively, ensuring deadlines are met and customer requirements are handled efficiently.
- Undertake ad hoc projects and additional tasks as required, demonstrating flexibility and a willingness to support wider business objectives.
Sales Support & Lead Follow-Up
- Proactively identify opportunities to upsell and cross-sell products and services across their portfolio when dealing with customer enquiries and processing orders.
- Follow up on leads generated through marketing campaigns, engaging with prospective and existing customers to understand their requirements and identify potential sales opportunities.
- Work closely with Business Development Managers, sharing leads, customer insights and opportunities to support sales conversion.
- Recognise customer needs and confidently recommend relevant products or services where appropriate.
Person Specification:
- Previous experience in a customer service role
- A friendly, articulate and professional manner, with confidence communicating over the telephone.
- Excellent written and verbal communication skills.
- A positive, proactive and motivated approach, with a genuine commitment to delivering excellent customer service.
- Strong organisational skills, excellent attention to detail and the ability to manage competing priorities.
- Good working knowledge of Microsoft Office, particularly Word and Excel.
- A flexible, hands-on approach and the willingness to get involved in a variety of tasks and projects.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
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Customer Service & Sales Support Specialist in Leatherhead employer: Optima Recruitment Limited
As a Conference Manager at our dynamic company, you will thrive in a vibrant work culture that values creativity and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while working in a location that fosters innovation and networking within the industry. Join us to make a meaningful impact in the world of international B2B events and enjoy the unique advantages of being part of a forward-thinking team.
Contact Details:
Optima Recruitment Limited Recruitment Team
