At a Glance
- Tasks: Assist customers via phone, email, and face-to-face while managing orders and stock information.
- Company: Join a leading independent supply and distribution company with a strong market presence.
- Benefits: Enjoy a competitive salary, 31 days holiday, pension scheme, and onsite parking.
- Other info: Flexible working environment with career progression opportunities and a referral bonus.
- Why this job: Be part of a dynamic team and build lasting relationships with customers.
- Qualifications: Previous admin and customer service experience, excellent communication, and PC skills.
The predicted salary is between 33750 - 41250 £ per year.
We are working with an established and market-leading, independent supply and distribution company who work with Nationwide clients. Due to business demands they are seeking an additional member of staff to work in their busy customer service team.
£25,500 - £27,500
Based in Chessington
Free onsite parking
Key Responsibilities:
- Liaising with customers via telephone, email or face to face
- Taking details of orders and inputting information accurately onto the inhouse database
- Advising on availability of stock and delivery dates
- Building and maintaining excellent working relationships with customers and colleagues
- Provide and demonstrate high levels of customer service at all times
Person Specification:
- Previous Administration and customer service skills
- Possess excellent communication skills
- Be numerate and literate
- Have excellent PC skills
- Be able to work either on your own or as part of a team
- Ability to act in a calm and professional manner at all times
- Proactive, and positive, with a ‘can-do’ attitude
- Have a flexible approach to work and changing circumstances
- Ability to multitask
Additional Information:
- Working hours 08.00 – 5.00 pm Monday – Friday
- 31 Days Holiday including bank holidays and the Christmas shutdown
- Pension scheme/auto-enrolment
- Career progression
- Onsite parking
- Close to the public transport network
Customer Service Administrator in Chessington employer: Optima Recruitment Careers
As a fast-growing international business located in Esher, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our employees enjoy competitive salaries, comprehensive benefits, and ample opportunities for professional development, ensuring that you can grow alongside the company. Join us to be part of a supportive team where your contributions are recognised and rewarded, making a meaningful impact in the finance sector.
Contact Details:
Optima Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Chessington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Optima Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Optima Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Chessington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Optima Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Optima Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Optima Recruitment Careers!
How to prepare for a job interview at Optima Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
