Senior Consultant - CRM Adoption & Next Best Action

Optima Partners in Greater London is seeking a Senior Consultant to drive customer engagement strategies focused on CRM and Next Best Action solutions. You will lead the adoption of these capabilities, define KPIs for success, and work collaboratively with major brands like Lloyds Banking Group and Virgin Media O2. The role requires strong consulting experience, stakeholder management skills, and familiarity with platforms such as Pega. The company offers a competitive salary, bonuses, and a range of employee benefits including private medical insurance and extensive holiday. #J-18808-Ljbffr