At a Glance
- Tasks: Support end-users with tech issues and contribute to exciting IT projects.
- Company: Join a dynamic team in a forward-thinking organisation.
- Benefits: Enjoy 25 days holiday, health plans, and flexible working options.
- Other info: Great opportunities for career growth and hands-on experience.
- Why this job: Be the go-to tech guru and make a real difference in people's work lives.
- Qualifications: Good communication skills and a passion for IT support.
The predicted salary is between 26227 - 26227 £ per year.
Location: Towcester
Salary: £26,227.5 per annum
Contract Type: Permanent
Hours: 37.5 hours per week
Right to live and work in the UK is required for this role.
Role Summary
As an IT Support Technician, you'll play a key role in keeping our people connected and productive, supporting end‑user services including PCs, mobile devices, networks, printers, and security, alongside modern platforms such as Office 365, Azure AD, and Sophos. The role offers variety and hands‑on involvement, from hardware support to contributing to IT infrastructure projects, with the opportunity to be a trusted first point of contact for technical support across the organisation.
Key Responsibilities
- Respond to first-line support requests via phone, email, or in person, logging and tracking tickets in line with SLAs
- Investigate issues, escalating complex cases and liaising with other teams/suppliers as needed
- Resolve basic support requests following standard procedures
- Carry out basic laptop repairs and manage mobile phone configuration/support
- Maintain accurate hardware and software asset inventory
- Assist with IT projects such as desktop refreshes, OS migrations, file‑share migrations, and printer replacements
- Apply security updates (e.g. Windows patches, security policies) and support office moves
Essential Skills & Experience
- Effective communication skills, both verbal and written
- Well‑organised, disciplined, and detail‑focused
- General IT, internet, and software literacy, with competence in Microsoft software packages
- Working knowledge of Microsoft 365 and Windows 10/11
- General IT security awareness
- Hands‑on IT hardware troubleshooting experience, including the ability to replace key laptop components (or willingness to learn)
Benefits
- 25 Days Annual Leave + Bank Holidays
- Buy and Sell Holiday Scheme
- Life Assurance
- Pension Scheme
- Health Cash Plan
- Volunteer Days
- YuLife Employee Benefits Platform
- Save As You Earn Scheme
- Eye Test Vouchers
- Flu Vaccination Scheme
- Cycle to Work scheme
- Clinical Training Academy
- Paid CPD Days
- Professional Registration Fees Paid
- RAVE Awards
- Employee Assistance Programme
- Right to Request Flexible Working From Day 1
IT Support Technician in Towcester employer: Optima Health
Optima Health is an excellent employer for those seeking a fulfilling role in Occupational Health, particularly in the vibrant city of Bristol. With a strong emphasis on employee development, comprehensive training, and a supportive work culture, we empower our nurses to thrive while enjoying a healthy work-life balance through part-time opportunities and generous annual leave. Join us to make a meaningful impact on client health services while advancing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Towcester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Optima Health values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Optima Health might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Optima Health!
✨Direct Apply to Optima Health
Let's not forget to apply directly through the Optima Health website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Towcester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Optima Health.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Optima Health. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Optima Health
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
