At a Glance
- Tasks: Lead and inspire the IT Support Team while resolving technical issues.
- Company: Join Optima Health, a purpose-driven organisation focused on growth.
- Benefits: Enjoy 25 days annual leave, health plans, and flexible working options.
- Other info: Collaborate across departments and drive continuous improvement in IT services.
- Why this job: Make a real impact in a dynamic environment with career growth opportunities.
- Qualifications: Proven leadership skills and solid IT support knowledge required.
The predicted salary is between 40000 - 40000 € per year.
Location: Towcester
Salary: up to £40,000 depending on experience
Contract Type: Permanent
Hours: Full time, Monday to Friday
Role Summary
We are seeking an experienced and driven IT Support Team Leader to join our IT Infrastructure team at Optima Health. In this role, you will be responsible for leading our first line support team, overseeing the day‑to‑day delivery of technical support for end users across the organisation. You will provide strong leadership, mentorship and performance management to a team of IT Support Technicians, whilst working collaboratively with other departments to ensure a seamless and high quality IT service. This is an excellent opportunity for someone looking to make a real impact within a growing and purpose‑driven organisation.
Main duties and responsibilities
- Lead with impact: Manage and inspire the IT Support Team, overseeing task delegation, performance monitoring and quality assurance to ensure the team is always performing at its best.
- Be the technical backbone: Provide expert guidance and hands‑on support to your team, helping them grow in confidence and capability every day.
- Keep things moving: Take ownership of the timely and effective resolution of IT issues and service requests, making sure nothing falls through the cracks.
- Shape the way we work: Develop and implement IT support policies and procedures that drive efficiency and consistency across the team.
- Invest in your people: Conduct regular training sessions and meaningful performance reviews that genuinely help your team develop and thrive.
- Build strong partnerships: Collaborate closely with other departments to understand their IT needs and deliver solutions that truly support the business.
- Drive performance: Monitor and report on key performance indicators and service level agreements, keeping standards high and stakeholders informed.
- Champion continuous improvement: Spot opportunities to do things better, both within the IT team and across the wider organisation.
- Uphold our standards: Ensure full compliance with company policies, procedures and best practices at all times.
Who Are We Looking For?
- Proven leadership and team management experience.
- Strong communication skills, both verbal and written.
- Solid knowledge of Microsoft 365 and IT security awareness.
- Excellent problem solving and technical troubleshooting abilities.
- Experience with helpdesk systems and IT support tools.
- Hands‑on experience developing and implementing IT support processes.
- A valid driving licence, access to your own vehicle and willingness to travel occasionally.
- Relevant certifications such as ITIL or CompTIA are a plus.
- Proven experience supporting 1,000+ users in a fast‑paced, multi‑site environment.
- Hands‑on experience with IT service desk platforms (e.g., Jira Service Management, Freshservice, ServiceNow).
- Strong understanding of SLAs and KPIs, ensuring the service desk consistently meets performance and quality targets.
What Can We Offer You?
- 25 Days Annual Leave + Bank Holidays.
- Buy and Sell Holiday Scheme.
- Life Assurance.
- Pension Scheme.
- Health Cash Plan.
- Volunteer Days.
- YuLife Employee Benefits Platform.
- Save As You Earn Scheme.
- Eye Test Vouchers.
- Flu Vaccination Scheme.
- Cycle to work scheme.
- Clinical Training Academy.
- Paid CPD Days.
- Professional Registration Fees Paid.
- RAVE Awards.
- Employee Assistance Programme.
- Right to Request Flexible Working From Day 1.
Optima Health is an equal opportunity employer. All salaries are displayed as Full Time Equivalent (FTE).
IT Support Team Leader in Towcester employer: Optima Health
Optima Health is an exceptional employer that prioritises employee growth and well-being, offering a comprehensive benefits package including 25 days of annual leave, a health cash plan, and opportunities for professional development. With a collaborative work culture in Towcester, employees are encouraged to innovate and improve IT support processes while enjoying a supportive environment that values work-life balance and flexibility from day one.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Leader in Towcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings at Optima Health. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills and technical knowledge. Think of examples where you've successfully led a team or solved complex IT issues. We want to see how you can inspire and support others!
✨Tip Number 3
Show us your passion for continuous improvement! Be ready to discuss how you've implemented new processes or improved existing ones in your previous roles. This will demonstrate that you're not just a manager, but a proactive leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Optima Health.
We think you need these skills to ace IT Support Team Leader in Towcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Team Leader role. Highlight your leadership experience and technical skills, especially with Microsoft 365 and IT support tools. We want to see how you can lead a team and solve problems effectively!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and improved IT processes in the past. We love a good story that showcases your impact!
Show Off Your Communication Skills:Strong communication is key for this role. Make sure your written application reflects your ability to convey information clearly and concisely. We’re looking for someone who can inspire their team and collaborate with other departments effortlessly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Optima Health
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft 365 and IT security. Be ready to discuss your experience with helpdesk systems and how you've tackled IT issues in the past.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team before. Think about times when you inspired your team or improved performance. This role is all about leadership, so make sure you highlight your experience in managing and mentoring others.
✨Understand the Company Culture
Research Optima Health and their values. Be ready to explain how your personal values align with theirs. Showing that you understand their mission and are passionate about making an impact will set you apart from other candidates.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about their current IT challenges or how they measure success in the IT Support Team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
