Administrator in Reading

Location: Aldermaston, Reading RG7 4PR

Salary: £25,877.80 per annum

Contract Type: Permanent

Hours: 37 hours per week, 4 days per week, working 07:30 - 17:15. Week 1 working Tuesday to Friday, Week 2 working Monday to Thursday.

This role requires security vetting. You must have been a UK resident for at least 10 years.

Role Summary

This is a varied and fast-paced role where every day is different. You'll provide a welcoming reception service, supporting visitors attending medicals or appointments and directing them to the appropriate clinician. You'll also manage bookings, walk-in queries, the generic inbox and management referrals, alongside answering and logging calls. The role involves regular computer and screen-based work and requires someone who is organised and approachable. The role is a 4-day week with an optional on-call rota which includes a salary uplift.

Main Duties and Responsibilities

• Provide efficient day-to-day administrative support, including document management, filing and maintaining accurate databases.
• Coordinate diaries, clinics and appointments, including follow-ups and vaccination programmes in line with recall schedules.
• Act as a friendly and professional first point of contact for clients, customers and colleagues via telephone and email.
• Maintain accurate and confidential occupational health records, ensuring information is regularly reviewed and updated.
• Manage incoming correspondence and support the wider administration team, including providing cover when required.
• Organise and prioritise your workload while working collaboratively with colleagues to meet departmental needs.
• Handle sensitive information with professionalism and discretion, ensuring compliance with relevant data protection, confidentiality and information governance requirements.

Experience, Skills, and Knowledge Required for the role

• Administration or customer service experience essential.
• IT / PC skills and experience with MS packages.
• Accurate data entry and attention to detail.
• Effective communication and people skills.

What we can offer to you:

• 25 Days Annual Leave + Bank Holidays.
• Buy and Sell Holiday Scheme.
• Life Assurance.
• Pension Scheme.
• Health Cash Plan.
• Volunteer Days.
• YuLife Employee Benefits Platform.
• Save As You Earn Scheme.
• Eye Test Vouchers.
• Flu Vaccination Scheme.
• Cycle to work scheme.
• Clinical Training Academy.
• Paid CPD Days.
• Professional Registration Fees Paid.
• RAVE Awards.
• Employee Assistance Programme.
• Right to Request Flexible Working From Day 1.

About Us

Optima Health is the UK's largest provider of Occupational Health and wellbeing services, supporting organisations across both the public and private sectors. With a heritage dating back to 1947, we have been helping employers create healthier, high-performing workplaces for generations, and we continue to evolve with innovative, practical solutions that make a real difference.

At the heart of our story are our people. We bring together like-minded professionals who are passionate about improving workplace health and wellbeing and delivering meaningful support to the organisations we work with across the UK.

When you join Optima Health, you become part of something bigger. We invest in our people through structured induction, ongoing training and tailored career development, helping you build the skills and experience to grow your career.

Together, we live our values:

• One Team – There are no barriers in our business. We trust each other and work together as one team to deliver what our clients need. We all have a part to play in our future, and everyone's contribution is important and valued.
• Doing the Right Thing – We operate to the highest standards. Success is underpinned by honesty and integrity, and by doing what we say we will do. We care about the impact of our work on our people, our clients, their employees, society, and the world we live in. Caring for our colleagues' wellbeing and respecting their time, energy and balance is fundamental to this value.
• Shaping Tomorrow – We are always looking for ways to improve and innovate. We train, support and empower future leaders, invest in market-leading propositions and use technology to advance service and clinical outcomes. We evolve how we work - embracing smarter, more flexible approaches that help our people thrive both professionally and personally.
• Never Too Big to Care – We always retain a client-first approach. Every client, and every one of their employees that we support, matters. We work in partnership to optimise workplace health and wellbeing, sharing in the benefits of growing together.