At a Glance
- Tasks: Provide counselling support and assessments to employees facing personal or work-related issues.
- Company: Join Optima Health, the UK leader in Occupational Health and Wellbeing services.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and tailored career development opportunities.
- Other info: Be part of a supportive team committed to professional growth and wellbeing.
- Why this job: Make a real difference in people's lives while working from home with flexible hours.
- Qualifications: Must have a Diploma in Counselling and be accredited with BACP or equivalent.
The predicted salary is between 35000 - 35000 £ per year.
Location: Homebased, UK
Salary: £35,000 pro rata per annum plus late shift allowance
Contract Type: Part Time, Permanent
Hours: 3 days per week. 7.5 hours per day between Monday - Friday (22.5 hours). This role will require x1 late shift per week and x1 weekend every 10-12 weeks (working Saturday and Sunday between the hours of 08:00am-20:00pm).
Right to live and work within the UK is required for this role.
About Us:
Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values; We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care.
Role Summary:
Due to significant business growth, we are currently recruiting for an Accredited Employee Assistance Advisor to join our nationwide team. You will work as part of a multi-disciplinary professional team, delivering sessions, wellbeing assessments and appropriate follow-up action to employees with personal or work-related problems.
Main Duties and Responsibilities:
- To provide a personalised assessment facility for all customers and clients to give information, guidance or referral to in-house professionals or external experts for progression.
- To provide ongoing counselling or welfare support (hour long appointments by phone) if required.
- To directly book appointments with front line practitioners on behalf of customers/clients utilising a diary facility.
- To provide positive help, assistance, and information to callers as appropriate to their requirements.
- To maintain confidential customer and client records in accordance with the Data Protection Act.
- To handle all cases in a professional manner, adhering to Employee Assistance ethics and codes of practice.
- To fully commit to continuing professional development in line with business needs including relevant computer and management training and professional development.
Experience, Skills, and Knowledge Required for the Role:
- Minimum of a Diploma in Counselling or higher.
- Must be Accredited as an individual with the BACP or equivalent (NCPS- Professional Registrant/UKCP- Full Clinical Member).
- Minimum of 3 years counselling experience.
- Experience working for an organisation as a Counsellor.
- Security checks including DBS (Disclosure and Barring Service) and Disclosure Scotland Checks will be required to be completed by successful applicants.
- Experience of telephone work either in a service orientated customer care environment or social work/welfare rights helpline.
- Confident and competent computer user is essential. We use several databases and programs including Word for Windows and Microsoft Outlook. Working from home, there is a requirement that you would be able to follow simple instructions over the phone for basic computer issues with our IT support team if required.
What Can We Offer You?
Competitive salary, 25 days annual leave, plus
Accredited Counsellor - EAP in London employer: Optima Health
Optima Health is an exceptional employer, offering a supportive and flexible work environment for Accredited Counsellors. With a commitment to employee wellbeing, we provide tailored career development opportunities, a structured induction programme, and a collaborative culture that values teamwork and integrity. Working from home in the UK allows for a balanced lifestyle while contributing to the health and wellbeing of the workforce across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Accredited Counsellor - EAP in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the counselling field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Optima Health and their values, so you can show how you align with their mission. Practise common interview questions and think about how your experience fits the role of an Accredited Counsellor.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Optima Health.
We think you need these skills to ace Accredited Counsellor - EAP in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Accredited Counsellor role. Highlight your counselling experience and any relevant qualifications, like your BACP accreditation, to show us you’re the right fit!
Showcase Your Skills:Don’t forget to mention your experience with telephone work and your computer skills. We want to see how you can handle client interactions and manage records efficiently, so give us examples of your past experiences.
Be Professional Yet Personal:While we appreciate professionalism, we also love a bit of personality! Let your passion for helping others shine through in your application. Share why you’re excited about the role and how you align with our values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Optima Health
✨Know Your Stuff
Make sure you brush up on your counselling theories and techniques. Familiarise yourself with the Employee Assistance Programme (EAP) model, as well as any relevant legislation like the Data Protection Act. This will show that you're not just qualified but also genuinely interested in the role.
✨Showcase Your Experience
Prepare to discuss your previous counselling experience in detail. Think of specific examples where you've successfully helped clients with personal or work-related issues. Highlight your ability to maintain confidentiality and adhere to ethical guidelines, as this is crucial for the role.
✨Demonstrate Your Communication Skills
Since this role involves a lot of telephone work, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing sensitive topics over the phone. Remember, empathy and active listening are key!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the role. This shows that you're engaged and thinking about how you can contribute to their mission.
