At a Glance
- Tasks: Lead and inspire the IT Support Team while delivering top-notch technical support.
- Company: Join Optima Health, a purpose-driven organisation focused on growth and innovation.
- Benefits: Enjoy 25 days annual leave, health cash plan, and flexible working options.
- Other info: Collaborate across departments and drive continuous improvement in IT services.
- Why this job: Make a real impact in a dynamic environment with opportunities for personal growth.
- Qualifications: Proven leadership skills and solid knowledge of IT support processes required.
The predicted salary is between 35000 - 40000 € per year.
Location: Towcester
Salary: up to £40,000 depending on experience
Contract Type: Permanent
Hours: Full time, Monday to Friday
Role Summary
We are seeking an experienced and driven IT Support Team Leader to join our IT Infrastructure team at Optima Health. In this role, you will be responsible for leading our first line support team, overseeing the day-to-day delivery of technical support for end users across the organisation. You will provide strong leadership, mentorship and performance management to a team of IT Support Technicians, whilst working collaboratively with other departments to ensure a seamless and high quality IT service. This is an excellent opportunity for someone looking to make a real impact within a growing and purpose-driven organisation.
Main duties and responsibilities
- Lead with impact: Manage and inspire the IT Support Team, overseeing task delegation, performance monitoring and quality assurance to ensure the team is always performing at its best.
- Be the technical backbone: Provide expert guidance and hands‑on support to your team, helping them grow in confidence and capability every day.
- Keep things moving: Take ownership of the timely and effective resolution of IT issues and service requests, making sure nothing falls through the cracks.
- Shape the way we work: Develop and implement IT support policies and procedures that drive efficiency and consistency across the team.
- Invest in your people: Conduct regular training sessions and meaningful performance reviews that genuinely help your team develop and thrive.
- Build strong partnerships: Collaborate closely with other departments to understand their IT needs and deliver solutions that truly support the business.
- Drive performance: Monitor and report on key performance indicators and service level agreements, keeping standards high and stakeholders informed.
- Champion continuous improvement: Spot opportunities to do things better, both within the IT team and across the wider organisation.
- Uphold our standards: Ensure full compliance with company policies, procedures and best practices at all times.
Who Are We Looking For?
- Proven leadership and team management experience.
- Strong communication skills, both verbal and written.
- Solid knowledge of Microsoft 365 and IT security awareness.
- Excellent problem solving and technical troubleshooting abilities.
- Experience with helpdesk systems and IT support tools.
- Hands‑on experience developing and implementing IT support processes.
- A valid driving licence, access to your own vehicle and willingness to travel occasionally.
- Relevant certifications such as ITIL or CompTIA are a plus.
- Proven experience supporting 1,000+ users in a fast‑paced, multi‑site environment.
- Hands‑on experience with IT service desk platforms (e.g., Jira Service Management, Freshservice, ServiceNow).
- Strong understanding of SLAs and KPIs, ensuring the service desk consistently meets performance and quality targets.
What Can We Offer You?
- 25 Days Annual Leave + Bank Holidays
- Buy and Sell Holiday Scheme
- Life Assurance
- Pension Scheme
- Health Cash Plan
- Volunteer Days
- YuLife Employee Benefits Platform
- Save As You Earn Scheme
- Eye Test Vouchers
- Flu Vaccination Scheme
- Cycle to work scheme
- Clinical Training Academy
- Paid CPD Days
- Professional Registration Fees Paid
- RAVE Awards
- Employee Assistance Programme
- Right to Request Flexible Working From Day 1
IT Support Team Leader employer: Optima Health
Optima Health is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where team members are encouraged to develop their skills and advance their careers. Located in Towcester, the company provides a comprehensive benefits package including generous annual leave, health cash plans, and opportunities for professional development, making it an ideal place for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support leadership. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in IT support, including any processes you've developed or improvements you've implemented. This will help you stand out during interviews and demonstrate your impact.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Optima Health.
We think you need these skills to ace IT Support Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Team Leader role. Highlight your leadership experience and technical skills, especially with Microsoft 365 and IT support tools. We want to see how you can lead a team and solve problems effectively!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Don’t forget to mention your approach to team management and continuous improvement – we love that!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead and improve IT support processes. Numbers speak volumes, so if you’ve improved SLAs or KPIs, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at Optima Health!
How to prepare for a job interview at Optima Health
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft 365 and IT security. Be ready to discuss your experience with helpdesk systems and how you've tackled IT issues in the past.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team before. Think about times when you inspired your team or improved performance. This role is all about leadership, so make sure you highlight your ability to manage and mentor others.
✨Understand the Company Culture
Research Optima Health and their values. Be ready to explain how your personal values align with theirs and how you can contribute to their purpose-driven mission. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about their current IT challenges or how they measure success in the IT Support Team. This shows your interest in the role and helps you gauge if it's the right fit for you.
