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- Tasks: Manage customer enquiries and support Occupational Health cases via phone, email, and chat.
- Company: Optima Health, a diverse and inclusive employer committed to exceptional service.
- Benefits: 25 days annual leave, health cash plan, and flexible working options from day one.
- Other info: Great opportunities for professional development and a supportive work environment.
- Why this job: Join a team that values care and delivers impactful customer experiences.
- Qualifications: Previous admin experience and strong communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Location: 53 Bothwell Street, Glasgow, G2 6RF – Hybrid after training
Salary: £26,227.50 per annum
Contract Type: Permanent
Hours: Full time, 37.5 hours (Monday to Friday)
Right to live and work in the UK is required for this role.
Role Summary
The Customer Service Administrator role is centred on managing and supporting Occupational Health cases through daily interaction with customers via telephone, email and chat. This position is essential for delivering an exceptional customer experience, primarily by handling customer enquiries and providing timely updates, support and guidance.
Responsibilities
- Effectively service customer enquiries through telephone, email and chat helpdesk service lines.
- Provide updates on ongoing Occupational Health cases and share relevant information.
- Diary management and assist with scheduling appointments for Occupational Health services.
- Strive to deliver a high-quality experience for each customer, actively listening to their needs.
- Deliver exceptional service, in line with our Optima Health values – Shaping Tomorrow, Do the Right Thing, One Team, Never Too Big to Care.
Qualifications
- Previous administration experience.
- Good written and verbal communication skills.
- Good attention to detail.
- Good IT / PC skills including Microsoft packages.
Benefits
- 25 Days Annual Leave + Bank Holidays
- Buy and Sell Holiday Scheme
- Life Assurance
- Pension Scheme
- Health Cash Plan
- Volunteer Days
- YuLife Employee Benefits Platform
- Save As You Earn Scheme
- Eye Test Vouchers
- Flu Vaccination Scheme
- Cycle to Work scheme
- Clinical Training Academy
- Paid CPD Days
- Professional Registration Fees Paid
- RAVE Awards
- Employee Assistance Programme
- Right to Request Flexible Working From Day 1
Equal Opportunity Statement
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
Customer Service Administrator employer: Optima Health
Contact Detail:
Optima Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research Optima Health and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction via phone, email, and chat, make sure you're comfortable expressing yourself clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your interest in the role and the company. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Optima Health.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your previous administration experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your written communication skills. Use clear and concise language in your application, and don’t forget to showcase your attention to detail – it’s a biggie for us!
Be Personable: We love a friendly vibe! When writing your application, let your personality shine through. Show us that you’re not just about the qualifications but also about delivering an exceptional customer experience. A little warmth goes a long way!
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Optima Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the responsibilities, especially around managing customer enquiries and providing updates on Occupational Health cases. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers via phone, email, and chat, be prepared to showcase your communication skills. Practice answering common customer service scenarios and think about how you can convey information clearly and effectively. Remember, active listening is key!
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role, especially when managing appointments and handling sensitive information. Be ready to provide examples from your previous experience where your attention to detail made a difference. This could be anything from catching an error in documentation to ensuring a customer received timely updates.
✨Embrace the Company Values
Familiarise yourself with Optima Health's values: Shaping Tomorrow, Do the Right Thing, One Team, Never Too Big to Care. Think about how you can align your answers with these values during the interview. Showing that you resonate with their mission will set you apart as a candidate who truly fits the company culture.