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- Tasks: Support occupational health cases through admin tasks and customer queries.
- Company: Join Optima Health, a leader in Occupational Health since 1947, improving workforce wellbeing.
- Benefits: Enjoy competitive salary, 25 days leave, career progression, and health perks.
- Why this job: Be part of a caring team that values your growth and wellbeing.
- Qualifications: 2 years of admin experience and good IT skills required.
- Other info: High-level security vetting is necessary for this role.
The predicted salary is between 28808 - 28808 £ per year.
Job Title: Customer Service Administrator
Location: Gilmour House, Kennington Lane, SE11 4LS
Salary: £28,808
Contract Type: Permanent
Hours: Full time, Monday – Friday
Right to live & work within the UK is required for this role.
About Us:
Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values; We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care.
Role Summary:
The Administrator is responsible for the day-to-day servicing of occupational health cases on behalf of Optima Health for its clients. Through administrative processing, proactive updates and query handling the role holder will ensure contractual KPI\’s are hit, and a quality customer experience is delivered.
Main Duties and Responsibilities:
- To proactively support front line and administration processes and correctly log new management and self-referrals onto the case management system.
- Booking of and rescheduling of all types of appointments (OHP, OHA, Counselling, Physio and Technician) in line with KPI\’s.
- Provide confirmation correspondence and email/telephone updates to clients and employees on all activities undertaken using the Cohort system.
- Actively chase older cases providing proactive updates to clients.
- Manage customer enquiries via telephone and all OH mailboxes ensuring queries are answered professionally in line with the customer charter.
- Manage complaints in line with Optima Health\’s complaint handling process.
- Requesting and chasing of GP/third party reports and medical records
- Provide administrative support for clinicians.
- General administration tasks, including but not limited to, answering telephone, email and written correspondence, scanning and indexing of documents, filing, photocopying, shredding of confidential waste, incoming and outgoing post, diary management, purchase order requests and invoicing.
Experience, Skills, and Knowledge Required for the Role:
- 2 years administration experience
- Good IT / PC skills including Microsoft packages
- The successful candidate will be required to undergo high level security vetting for this role
What Can We Offer You?
- Competitive salary
- 25 days annual leave, plus bank holidays
- Buy and sell holiday scheme
- Pension scheme
- Health Cash Plan
- Career progression opportunities
- Employee Assistance Programme
- Cycle to work scheme
- Eye care test vouchers
- Flu vaccination scheme
- Employee discount scheme
- Life assurance
- Professional registrations fees paid
- Clinical Training Academy
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
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Customer Service Admin employer: Optima Health
Contact Detail:
Optima Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as the Cohort system. Having a good understanding of these tools will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Research Optima Health's values and mission statement. Be prepared to discuss how your personal values align with theirs during the interview, as cultural fit is often just as important as skills and experience.
✨Tip Number 3
Prepare examples from your previous work experience that showcase your ability to handle customer enquiries and complaints effectively. This will help you illustrate your problem-solving skills and customer service orientation.
✨Tip Number 4
Network with current or former employees of Optima Health on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your responses during the interview.
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Administrator position. Tailor your application to highlight how your skills and experience align with these needs.
Highlight Relevant Experience: Emphasise your two years of administration experience in your CV and cover letter. Provide specific examples of how you've successfully managed customer enquiries, handled complaints, or supported administrative processes in previous roles.
Showcase IT Skills: Since good IT and PC skills are essential for this role, mention your proficiency in Microsoft packages and any other relevant software. Consider including examples of how you've used these skills to improve efficiency or customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you want to work for Optima Health. Reflect on their values and how you embody them, demonstrating your commitment to providing excellent customer service.
How to prepare for a job interview at Optima Health
✨Know the Company
Before your interview, take some time to research Optima Health. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Admin Skills
Since the role requires strong administrative skills, be prepared to discuss your previous experience in administration. Highlight specific examples where you've successfully managed tasks like booking appointments or handling customer queries.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as managing complaints or dealing with difficult customers. Think of examples from your past experiences that demonstrate your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team you'll be working with, the training programme, or opportunities for career progression. It shows you're engaged and serious about the position.
